//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~person:"Evanschitzky, Heiner"
~person:"Gustafsson, Anders"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenzufriedenheit"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
12
Kundenzufriedenheit
12
Consumer behaviour
10
Konsumentenverhalten
10
Beziehungsmarketing
9
Relationship marketing
9
Customer service
8
Dienstleistungsqualität
8
Kundenservice
8
Service quality
8
Customer experience
3
Dienstleistung
3
Dienstleistungssektor
3
Einzelhandel
3
Retail trade
3
Service industry
3
Services
3
Arbeitszufriedenheit
2
Brand management
2
Experience
2
Innovation
2
Job satisfaction
2
Markenführung
2
Satisfaction
2
Service
2
Service encounters
2
Arbeitsorganisation
1
Austauschtheorie
1
B-to-B-Marketing
1
Brand
1
Business-to-business marketing
1
Buyer-seller relationships
1
Cognition
1
Communication
1
Consumer lying behavior
1
Context
1
Core encounter
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Critical incident technique
1
more ...
less ...
Online availability
All
Undetermined
Free
3
Type of publication
All
Article
12
Type of publication (narrower categories)
All
Article in journal
12
Aufsatz in Zeitschrift
12
Language
All
English
12
Author
All
Evanschitzky, Heiner
Gustafsson, Anders
Han, Heesup
50
Svensson, Göran
18
Mattila, Anna S.
16
Prentice, Catherine
16
Wong, IpKin Anthony
16
Prayag, Girish
15
Bilgihan, Anil
14
Su, LuJun
14
Balaji, M. S.
12
Law, Chun Hung Roberts
12
Sreejesh, S.
12
Söderlund, Magnus
12
Yi, Youjae
12
Ahn, Jiseon
11
Chua, Bee-Lia
11
Hyun, Sunghyup Sean
11
Lee, Jin-soo
11
Loureiro, Sandra Maria Correia
11
Rather, Raouf Ahmad
11
So, Kevin Kam Fung
11
Sparks, Beverley
11
Wu, Luorong
11
Xu, Xun
11
Yu, Jongsik
11
Gil Saura, Irene
10
Kim, Jinkyung Jenny
10
Ladeira, Wagner Junior
10
Liu, Chih-Hsing
10
Paul, Justin
10
Prashar, Sanjeev
10
Quach, Sara
10
Roy, Sanjit
10
Shahin, Arash
10
Sharma, Piyush
10
Assaker, Guy
9
Back, Ki-Joon
9
Hwang, Jinsoo
9
Khan, Imran
9
Mainardes, Emerson Wagner
9
more ...
less ...
Published in...
All
Journal of business research : JBR
3
Journal of retailing
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of management
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
12
Showing
1
-
10
of
12
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
2
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
3
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
4
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
5
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
6
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
7
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
8
Transformational leadership, high-performance work system consensus, and customer satisfaction
Weller, Ingo
;
Süß, Julian
;
Evanschitzky, Heiner
; …
- In:
Journal of management
46
(
2020
)
8
,
pp. 1469-1497
Persistent link: https://www.econbiz.de/10012310208
Saved in:
9
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
10
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->