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~accessRights:"restricted"
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
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Search: "The international journal of bank marketing : IJBM"
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Beziehungsmarketing
Consumer behaviour
Customer satisfaction
Konsumentenverhalten
60
Bank
43
Relationship marketing
33
Kundenzufriedenheit
32
Dienstleistungsqualität
30
Service quality
30
Electronic Banking
25
Electronic banking
25
Financial services
17
Finanzdienstleistung
17
Banking
12
India
12
Indien
12
Innovation adoption
11
Innovationsakzeptanz
11
Mobile banking
11
Bankgeschäft
10
Banking services
10
Mobile Business
10
Mobile business
10
Banks
9
Brand image
9
Brand management
9
Confidence
9
Markenführung
9
Markenimage
9
Mobile communications
9
Mobilkommunikation
9
Personal banking
9
Privatkundengeschäft
9
Vertrauen
9
Consumer attitudes
8
Corporate Social Responsibility
8
Corporate social responsibility
8
Customer loyalty
7
Perception
7
Satisfaction
7
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81
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81
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English
81
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Bapat, Dhananjay
2
Farah, Maya F.
2
Kaabachi, Souheila
2
Ladeira, Wagner Junior
2
Makanyeza, Charles
2
Pérez, Andrea
2
Rodríguez del Bosque, Ignacio A.
2
Sampaio, Cláudio Hoffmann
2
Santini, Fernando de Oliveira
2
Abdul Rahim Abdul Rahman
1
Abou-Aish, Ehab
1
Abou-Youssef, Mariam
1
Adewoye, Oyerinde J.
1
Agrawal, Shiv Ratan
1
Aksoy, Lerzan
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Al-Eisawi, Dima
1
Al-jazzazi, Akram
1
Alalwan, Ali Abdallah
1
Aliouat, Boualem
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Amin, Muslim
1
Amoako, George Kofi
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1
Andaleeb, Syed S.
1
Anusree, M. R.
1
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1
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The international journal of bank marketing : IJBM
81
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ECONIS (ZBW)
81
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1
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
2
Building customer loyalty in digital banking : a study of bank staff's perspectives on the challenges of digital CRM and loyalty
Larsson, Anthony
;
Viitaoja, Yamit
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 858-877
Persistent link: https://www.econbiz.de/10011788204
Saved in:
3
Application of the theory of planned behavior to customer switching intentions in the context of bank consolidations
Farah, Maya F.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 147-172
Persistent link: https://www.econbiz.de/10011617869
Saved in:
4
Consumers' switching motivations and intention in the case of bank mergers : a cross-cultural study
Farah, Maya F.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 254-274
Persistent link: https://www.econbiz.de/10011707780
Saved in:
5
Literacy matters in marketing
Huhmann, Bruce A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
5
,
pp. 558-582
Persistent link: https://www.econbiz.de/10011755756
Saved in:
6
The mediating role of hedonic motivation on the relationship between adoption of e-banking and its determinants
Salimon, Maruf Gbadebo
;
Bin Yusoff, Rushami Zien
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 558-582
Persistent link: https://www.econbiz.de/10011725697
Saved in:
7
Does the interactive quality of premium asset management service promote customers' referral intentions? : the moderating effect of customer's asset size
Park, Kyoo Bae
;
Park, Min Jae
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 596-615
Persistent link: https://www.econbiz.de/10011725701
Saved in:
8
Consumer perspectives about mobile banking adoption in India : a cluster analysis
Chawla, Deepak
;
Joshi, Himanshu
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 616-636
Persistent link: https://www.econbiz.de/10011725705
Saved in:
9
Impact of brand familiarity on brands experience dimensions for financial services brands
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 637-648
Persistent link: https://www.econbiz.de/10011725709
Saved in:
10
Mobile banking services adoption in Pakistan : are there gender differences?
Glavee-Geo, Richard
;
Shaikh, Aijaz Ahmed
;
Karjaluoto, Heikki
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1088-1112
Persistent link: https://www.econbiz.de/10011815026
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