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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Journal of service management"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"After-Sales-Management"
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Konsumentenverhalten
Customer service
36
Kundenservice
36
Dienstleistungsqualität
27
Service quality
27
Customer satisfaction
16
Kundenzufriedenheit
16
Consumer behaviour
10
Dienstleistungssektor
10
Robot
10
Roboter
10
Service industry
10
Beziehungsmarketing
8
Relationship marketing
8
Dienstleistung
7
Services
7
Arbeitsverhalten
5
Beschwerdemanagement
5
Complaint management
5
Service robots
5
Work behaviour
5
Emotion
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Service encounter
4
Arbeitskräfte
3
Arbeitszufriedenheit
3
Artificial intelligence
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Customer integration
3
Job satisfaction
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Kundenintegration
3
Künstliche Intelligenz
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Service encounters
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Service recovery
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Workforce
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Arbeitsgruppe
2
Einzelhandel
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Gastronomie
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Human-robot interaction
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2
Logistikdienstleister
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Akin, Mahmut Selami
1
Barnes, Bradley R.
1
Bolton, Ruth N.
1
Chan, Shiu Fai
1
Chase, Richard B.
1
Dasu, Sriram
1
Ding, Xin David
1
Edvardsson, Bo
1
Forman, Andrew M.
1
Fukukawa, Kyoko
1
Groth, Markus
1
Gustafsson, Anders
1
Huang, Yang
1
McColl-Kennedy, Janet R.
1
Minbashian, Amirali
1
Okumuş, Abdullah
1
Shapiro, Terri
1
Sirianni, Nancy J.
1
Solberg Søilen, Klaus
1
Söderlund, Magnus
1
Thelen, Shawn
1
Tontini, Gerson
1
Tronvoll, Bård
1
Tse, David K.
1
Verma, Rohit
1
Wu, Yu
1
Zanchett, Ricardo
1
Zhang, Kaixin
1
Åkesson, Maria
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Asia Pacific journal of marketing and logistics
Journal of service management
Journal of retailing and consumer services
43
The journal of services marketing
35
International journal of hospitality management
33
Journal of business research : JBR
26
Journal of service research
13
Psychology & marketing
13
Services marketing quarterly
13
International journal of contemporary hospitality management
11
Journal of hospitality marketing & management
11
Journal of retailing
9
Journal of service theory and practice
9
International journal of consumer studies
8
Journal of the Academy of Marketing Science
8
European journal of marketing : EJM
7
Journal of service research : JSR
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Gabler Edition Wissenschaft
6
International journal of quality and service sciences
6
Service business
6
European journal of marketing
5
Ilmenauer Schriften zur Betriebswirtschaftslehre
5
International journal of business and economics
5
Journal of air transport management
5
Journal of marketing theory and practice
5
Journal of travel and tourism marketing
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Cogent business & management
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
4
Journal of consumer research : JCR ; an interdisciplinary bimonthly
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
Technological forecasting & social change : an international journal
4
The Cornell hospitality quarterly
4
The international review of retail, distribution and consumer research
4
Academy of Management journal : AMJ
3
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ECONIS (ZBW)
10
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date (oldest first)
1
Creating value for patients through service encounter experiences : evidence from Turkey
Akin, Mahmut Selami
;
Okumuş, Abdullah
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
4
,
pp. 828-848
Persistent link: https://www.econbiz.de/10014285902
Saved in:
2
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
3
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
4
Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)
Tontini, Gerson
;
Solberg Søilen, Klaus
;
Zanchett, Ricardo
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
5
,
pp. 1116-1135
Persistent link: https://www.econbiz.de/10011796582
Saved in:
5
Consumer control, dependency and satisfaction with online service
Chan, Shiu Fai
;
Barnes, Bradley R.
;
Fukukawa, Kyoko
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
4
,
pp. 594-615
Persistent link: https://www.econbiz.de/10011622551
Saved in:
6
Domestic versus offshore service providers : the impact of cost, time, and quality sacrifices on consumer choice
Forman, Andrew M.
;
Thelen, Shawn
;
Shapiro, Terri
- In:
Journal of service management
26
(
2015
)
4
,
pp. 608-624
Persistent link: https://www.econbiz.de/10011416771
Saved in:
7
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
8
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
9
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
10
Customer experience in online financial services : a study of behavioral intentions for techno-ready market segments
Ding, Xin David
;
Huang, Yang
;
Verma, Rohit
- In:
Journal of service management
22
(
2011
)
3
,
pp. 344-366
Persistent link: https://www.econbiz.de/10009239537
Saved in:
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