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~isPartOf:"Betriebswirtschaft in Studium und Praxis"
~subject:"Kundenservice"
~type_genre:"Textbook"
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Kundendienstmanagement : Dienstleistung, Kundendienst, Servicestrukturen und Serviceprodukte ; Aufgabenbereiche und Organisation des Kundendienstes
Harms, Volker
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1999
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