//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"The journal of product & brand management"
~person:"Harris, Lloyd C."
~source:"econis"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
2
Relationship marketing
2
Arbeitsleistung
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Call centers
1
Call centre
1
Callcenter
1
Consumer behaviour
1
Customer orientation
1
Customer service
1
Dienstleistungsberufe
1
Dienstleistungsmarketing
1
Gewalt
1
Großbritannien
1
Job performance
1
Job satisfaction
1
Konsumentenverhalten
1
Kundenservice
1
Organizational identification
1
Personality psychology
1
Personality trait
1
Personality traits
1
Persönlichkeitsmerkmal
1
Persönlichkeitspsychologie
1
Sales behaviour
1
Salespeople
1
Service workers
1
Services marketing
1
Telefon
1
Telephone
1
United Kingdom
1
Verkaufspersonal
1
Verkaufsverhalten
1
Violence
1
Work behaviour
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Harris, Lloyd C.
Guzman, Francisco
6
Dagger, Tracey S.
4
Fetscherin, Marc
3
He, Hongwei
3
Veloutsou, Cleopatra
3
Wallace, Elaine
3
Aurier, Philippe
2
Balaji, M. S.
2
Broyles, S. Allen
2
Bruhn, Manfred
2
Coelho, Filipe
2
De Chernatony, Leslie
2
Grönroos, Christian
2
Guenzi, Paolo
2
Henseler, Jörg
2
Kennedy, Eric
2
Klaus, Philipp
2
Kohli, Chiranjeev
2
Krystallis, Athanasios
2
Maklan, Stan
2
Paulssen, Marcel
2
Phau, Ian
2
Pérez, Andrea
2
Roulet, Raphael
2
Thaweephan Leingpibul
2
Tseng, Timmy H.
2
Vera, Jorge
2
Vlachos, Pavlos A.
2
Zhu, Weichun
2
Abosag, Ibrahim
1
Abratt, Russell
1
Allaway, Arthur W.
1
Alpert, Frank
1
Alvarado-Karste, Diego
1
Amelia, Maria Veronica
1
Anastasiadou, Kyriaki
1
Anaza, Nwamaka A.
1
Andrews, Lynda
1
Anh Tran Tram Truong
1
more ...
less ...
Published in...
All
European journal of marketing : EJM
The journal of product & brand management
The journal of services marketing
3
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research : JSR
1
The marketing review
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
He, Hongwei
;
Wang, Weiyue
;
Zhu, Weichun
;
Harris, Lloyd C.
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1751-1776
Persistent link: https://www.econbiz.de/10011449315
Saved in:
2
Service employees and customer phone rage : an empirical analysis
Harris, Lloyd C.
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 463-484
Persistent link: https://www.econbiz.de/10009733023
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->