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~isPartOf:"European journal of marketing : EJM"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~type_genre:"Article in journal"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Dienstleistungsqualität
37
Service quality
37
Customer satisfaction
22
Konsumentenverhalten
22
Kundenzufriedenheit
22
Beziehungsmarketing
15
Relationship marketing
15
Beschwerdemanagement
9
Complaint management
9
Customer service
5
Emotion
5
Kundenservice
5
Customer integration
4
Dienstleistungsmarketing
4
Kundenintegration
4
Services marketing
4
Viral marketing
4
Virales Marketing
4
Arbeitszufriedenheit
3
Dienstleistungssektor
3
Gerechtigkeit
3
Job satisfaction
3
Justice
3
Online retailing
3
Online-Handel
3
Service industry
3
Structural equation model
3
Strukturgleichungsmodell
3
Arbeitsverhalten
2
Australia
2
Australien
2
Customer orientation
2
Digitale Dienste
2
E-commerce
2
Electronic Commerce
2
Innovation
2
Intelligence
2
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2
Leistungsmotivation
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Article
22
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Article in journal
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22
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English
22
Author
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Balaji, M. S.
2
Dagger, Tracey S.
2
Antonetti, Paolo
1
Babakus, Emin
1
Brown, Mark R.
1
Butaney, Gul T.
1
Choi, Beom Joon
1
Choi, Beom-jin
1
Choi, Jin Nam
1
Dagger, Tracey
1
Dant, Rajiv P.
1
Drennan, Judy
1
Frambach, Rudolf T.
1
Gleiberman, Aaron M.
1
Gong, Taeshik
1
Gottlieb, Udo R.
1
Haase, Knut
1
Hanks, Lydia
1
Hartmans, Susanna
1
Hill, Sally Rao
1
Holmqvist, Jonas
1
Iglesias Argu͏̈elles, Víctor
1
Jang, Soo Cheong Shawn
1
Jha, Subhash
1
Joen, Hyo-jin Jean
1
Khajehzadeh, Saman
1
Kleijnen, Mirella
1
Lassar, Walfried M.
1
Mattila, Anna
1
McColl-Kennedy, Janet R.
1
Müller, Sven
1
Namkung, Young
1
Nguyen, Doan T.
1
Presi, Caterina
1
Quazi, Ali
1
Raciti, Maria M.
1
Reinders, Machiel
1
Roy, Sanjit
1
Roy, Sanjit Kumar
1
Saridakis, Charalampos
1
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Published in...
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European journal of marketing : EJM
Journal of retailing and consumer services
231
International journal of hospitality management
195
Journal of business research : JBR
122
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
66
The service industries journal
66
Journal of travel and tourism marketing
64
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
38
Journal of service management
33
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Journal of service research
25
International journal of quality & reliability management
23
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Marketing intelligence & planning
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
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ECONIS (ZBW)
22
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1
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
3
Effects of task complexity on creative customer behavior
Gong, Taeshik
;
Choi, Jin Nam
- In:
European journal of marketing : EJM
50
(
2016
)
5/6
,
pp. 1003-1023
Persistent link: https://www.econbiz.de/10011529748
Saved in:
4
Consumer anger: a label in search of meaning
Antonetti, Paolo
- In:
European journal of marketing : EJM
50
(
2016
)
9/10
,
pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
Saved in:
5
Mandatory use of technology-based self-service : does expertise help or hurt?
Reinders, Machiel
;
Frambach, Rudolf T.
;
Kleijnen, Mirella
- In:
European journal of marketing : EJM
49
(
2015
)
1/2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10010519471
Saved in:
6
The impact of motivation on customer satisfaction formation : a self-determination perspective
White, Christopher J.
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1923-1940
Persistent link: https://www.econbiz.de/10011449361
Saved in:
7
Local revenue response to service quality : spatial effects in seasonal ticket revenue data
Müller, Sven
;
Haase, Knut
- In:
European journal of marketing : EJM
49
(
2015
)
9/10
,
pp. 1391-1416
Persistent link: https://www.econbiz.de/10011409358
Saved in:
8
Others service experiences : emotions, perceived justice, and behavior
Mattila, Anna
;
Hanks, Lydia
;
Wang, Chenya
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 552-571
Persistent link: https://www.econbiz.de/10010371632
Saved in:
9
A socio-cognitive approach to customer adherence in health care
Snell, Lan
;
White, Lesley
;
Dagger, Tracey
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 496-521
Persistent link: https://www.econbiz.de/10010371637
Saved in:
10
The role of meta-perceptions in customer complaining behavior
Tojib, Dewi
;
Khajehzadeh, Saman
- In:
European journal of marketing : EJM
48
(
2014
)
7/8
,
pp. 1536-1556
Persistent link: https://www.econbiz.de/10010415543
Saved in:
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