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~isPartOf:"Harvard business review : HBR"
~subject:"Airline"
~subject:"Dienstleistungsqualität"
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Delivering world-class health care, affordably
Govindarajan, Vijay
;
Ramamurti, Ravi
- In:
Harvard business review : HBR
91
(
2013
)
11
,
pp. 117-122
Persistent link: https://www.econbiz.de/10010196104
Saved in:
2
Singapore Airlines' balancing act
Heracleous, Loizos
;
Wirtz, Jochen
- In:
Harvard business review : HBR
88
(
2010
)
7/8
,
pp. 145-149
Persistent link: https://www.econbiz.de/10008658587
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