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~isPartOf:"Health economics"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Hochschule"
~subject:"Krankenhaus"
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Search: "Dienstleistungsqualität"
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Hochschule
Krankenhaus
Dienstleistungsqualität
258
Service quality
258
Customer satisfaction
127
Kundenzufriedenheit
127
Quality management
93
Qualitätsmanagement
93
Beziehungsmarketing
56
Relationship marketing
56
service quality
45
Hospital
41
Consumer behaviour
40
Konsumentenverhalten
40
Product quality
35
Produktqualität
35
Taiwan
29
customer satisfaction
25
Measurement
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Messung
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Gesundheitsversorgung
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Dienstleistungssektor
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higher education
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quality
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Performance-Messung
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E-commerce
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5
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63
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Baković, Tomislav
3
Dužević, Ines
3
Fotiadis, Anestis K.
2
Grabowski, David C.
2
Mikulić, Josip
2
Thawesaengskulthai, Natcha
2
Vassiliadis, Chris A.
2
Wongrukmit, Patcharin
2
Adel, Riham
1
Ali, Noor Azman
1
Allen, Thomas
1
Altuntas, Serkan
1
Arocena, Pablo
1
Arslanagić, Maja
1
Augurzky, Boris
1
Bahar, Reyhan
1
Başgöze, Pınar
1
Bloom, Nicholas
1
Bojke, Chris
1
Broekman, Niels
1
Brosig-Koch, Jeannette
1
Brunt, Christopher S.
1
Brunt, Christopher, S.
1
Cegarra Navarro, Juan Gabriel
1
Cepeda-Carrión, Gabriel
1
Chan, Jia
1
Chang, Hou-tai
1
Chen, Chung-yang
1
Chen, I-Shuo
1
Chen, Jui-Kuei
1
Chen, Min M.
1
Chen, Pei-chi
1
Chen, Pei-ying
1
Chen, Yu-Fan
1
Cheng, Chao-Jih
1
Chua, Chew Lian
1
Dahlgaard, Jens Jörn
1
Dahlgaard-Park, Su Mi
1
Daidone, Silvio
1
Das, Prasun
1
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Health economics
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Health care management review : HCM review
74
International journal of hospitality management
56
Working paper / National Bureau of Economic Research, Inc.
48
NBER working paper series
46
NBER Working Paper
43
Journal of health economics
41
Quality management journal : QMJ
38
Journal of health organization and management
37
The TQM journal : the international review of organizational improvement
34
Journal of marketing for higher education
24
Health marketing quarterly
23
International journal of quality and service sciences
23
Discussion paper series / IZA
22
International journal of productivity and quality management : IJPQM
21
International journal of contemporary hospitality management
20
Total quality management & business excellence
20
Beiträge zur Hochschulpolitik
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Journal of hospitality marketing & management
17
The service industries journal
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
Services marketing quarterly
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Economics of education review
14
International journal of quality & reliability management
14
Ruhr economic papers
14
Discussion paper / Centre for Economic Policy Research
13
The European journal of health economics
13
International review on public and non-profit marketing
12
CESifo working papers
11
Journal of business research : JBR
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Socio-economic planning sciences : the international journal of public sector decision-making
11
Technological forecasting & social change : an international journal
11
Tourism management : research, policies, practice
11
CHE research paper
10
International journal of health care finance and economics
10
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ECONIS (ZBW)
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1
Who benefits from quality competition in health care? : a theory and a laboratory experiment on the relevance of patient characteristics
Brosig-Koch, Jeannette
;
Hehenkamp, Burkhard
;
Kokot, Johanna
- In:
Health economics
32
(
2023
)
8
,
pp. 1785-1817
Persistent link: https://www.econbiz.de/10014329202
Saved in:
2
Surgeon supply and healthcare quality : are revision rates for hip and knee replacements lower in hospitals that employ more surgeons?
Van Gestel, Raf
;
Broekman, Niels
;
Müller, Tobias
- In:
Health economics
32
(
2023
)
10
,
pp. 2298-2321
Persistent link: https://www.econbiz.de/10014370692
Saved in:
3
Effect of patient death on referrals to cardiac specialists
Haye, Sidra
- In:
Health economics
33
(
2024
)
8
,
pp. 1857-1868
Persistent link: https://www.econbiz.de/10014566160
Saved in:
4
Spillover effect of the Patient Drive Payment Model on skilled nursing facility therapy delivery among Medicare advantage enrollees
Rahman, Momotazur
;
Meyers, David
;
White, Elizabeth M.
; …
- In:
Health economics
32
(
2023
)
9
,
pp. 1887-1897
Persistent link: https://www.econbiz.de/10014329238
Saved in:
5
Selective referral or learning by doing? : an analysis of hospital volume-outcome relationship of vascular procedures
Červený, Jakub
- In:
Health economics
32
(
2023
)
6
,
pp. 1344-1361
Persistent link: https://www.econbiz.de/10014278050
Saved in:
6
Assessing the impact of enforcement and compliance with minimum staffing standards on the quality of care in nursing homes : evidence from the Centers for Medicare and Medicaid Ser...
Brunt, Christopher S.
- In:
Health economics
32
(
2023
)
2
,
pp. 235-276
Persistent link: https://www.econbiz.de/10014266797
Saved in:
7
Applying a fuzzy questionnaire in a peer review process
Jónás, Tamás
;
Tóth, Zsuzsanna Eszter
;
Árva, Gábor
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1228-1245
Persistent link: https://www.econbiz.de/10011918914
Saved in:
8
An extended framework for analysing higher education performance
Dužević, Ines
;
Mikulić, Josip
;
Baković, Tomislav
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 599-617
Persistent link: https://www.econbiz.de/10011854106
Saved in:
9
The influence of customer participation on service failure perceptions
Koc, Erdogan
;
Ulukoy, Metin
;
Kilic, Recep
;
Yumusak, Sedat
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 390-404
Persistent link: https://www.econbiz.de/10011723681
Saved in:
10
Manage perceived e-learning quality in Egyptian context
Adel, Riham
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 600-613
Persistent link: https://www.econbiz.de/10011723736
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