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~isPartOf:"Industrial relations journal"
~isPartOf:"Working paper / National Bureau of Economic Research, Inc."
~subject:"Callcenter"
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Callcenter
Call centre
9
USA
4
United States
4
Arbeitskräfte
3
India
3
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3
Workforce
3
Arbeitsproduktivität
2
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1990-2008
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Association of Call Centre Workers ACCW
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Bain, Peter
1
Bloom, Nicholas
1
Charlwood, Andy
1
D'Cruz, Premilla
1
Flory, Jeffrey A.
1
Leibbrandt, Andreas
1
Liang, James
1
List, John A.
1
Mas, Alexandre
1
Millett, M. Bryce
1
Noronha, Ernesto
1
Oster, Emily
1
Pallais, Amanda
1
Roberts, John
1
Sandvik, Jason
1
Saouma, Richard
1
Sarkar, Santanu
1
Seegert, Nathan
1
Stanton, Christopher T.
1
Tartanoğlu, Şafak
1
Taylor, Phil
1
Ying, Zhichun Jenny
1
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Industrial relations journal
Working paper / National Bureau of Economic Research, Inc.
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Journal of business research : JBR
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Economic and industrial democracy : EID ; an international journal
4
International journal of electronic customer relationship management : IJECRM
4
International journal of services and operations management
4
NBER Working Paper
4
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ECONIS (ZBW)
9
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1
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9
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9
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date (oldest first)
1
Workplace knowledge flows
Sandvik, Jason
;
Saouma, Richard
;
Seegert, Nathan
; …
-
2020
Persistent link: https://www.econbiz.de/10012180327
Saved in:
2
The effects of wage contracts on workplace misbehaviors : evidence from a call center natural field experiment
Flory, Jeffrey A.
;
Leibbrandt, Andreas
;
List, John A.
-
2016
Persistent link: https://www.econbiz.de/10011514719
Saved in:
3
Valuing alternative work arrangements
Mas, Alexandre
;
Pallais, Amanda
-
2016
Persistent link: https://www.econbiz.de/10011559365
Saved in:
4
Beyond informality : effectiveness of a new actor for representing call centre workers in Turkey
Tartanoğlu, Şafak
- In:
Industrial relations journal
46
(
2015
)
5/6
,
pp. 381-397
Persistent link: https://www.econbiz.de/10011416060
Saved in:
5
Do cultural differences explain differences in attitudes towards unions? : culture and attitudes towards unions among call centre workers in Britain and India
Sarkar, Santanu
;
Charlwood, Andy
- In:
Industrial relations journal
45
(
2014
)
1
,
pp. 56-76
Persistent link: https://www.econbiz.de/10010336571
Saved in:
6
Does working from home work? : evidence from a Chinese experiment
Bloom, Nicholas
;
Liang, James
;
Roberts, John
;
Ying, …
-
2013
Persistent link: https://www.econbiz.de/10009730732
Saved in:
7
Do call centers promote school enrollment? : evidence from India
Oster, Emily
;
Millett, M. Bryce
-
2010
Persistent link: https://www.econbiz.de/10003966433
Saved in:
8
Engaging the professional : organising call centre agents in India
Noronha, Ernesto
;
D'Cruz, Premilla
- In:
Industrial relations journal
40
(
2009
)
3
,
pp. 215-234
Persistent link: https://www.econbiz.de/10003849646
Saved in:
9
No passage to India? : initial responses of UK trade unions to call centre offshoring
Bain, Peter
;
Taylor, Phil
- In:
Industrial relations journal
39
(
2008
)
1
,
pp. 5-23
Persistent link: https://www.econbiz.de/10003690627
Saved in:
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