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~isPartOf:"International journal of contemporary hospitality management"
~language:"bos"
~language:"ell"
~language:"eng"
~language:"rus"
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Search: subject:"service"
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| 5 applied filters
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Service quality
162
Dienstleistungsqualität
161
Customer satisfaction
92
Kundenzufriedenheit
92
Consumer behaviour
86
Konsumentenverhalten
86
Hotel industry
66
Hotellerie
66
Beziehungsmarketing
50
Relationship marketing
50
Gastgewerbe
44
Hospitality industry
44
Gastronomie
37
Restaurant industry
37
Hospital
26
Krankenhaus
26
Customer service
24
Emotion
23
Kundenservice
23
Arbeitsverhalten
21
Work behaviour
21
Tourism industry
20
Tourismuswirtschaft
20
Hospitality
18
Beschwerdemanagement
17
Complaint management
17
Dienstleistungssektor
17
Service industry
17
Tourism employees
17
Tourismusberufe
17
Arbeitszufriedenheit
16
Coronavirus
16
Job satisfaction
16
China
15
Dienstleistungsmanagement
15
Service management
15
Customer integration
14
Kundenintegration
14
Innovation
13
Quality management
13
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1
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Article
238
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238
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Bosnian
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Karatepe, Osman M.
5
Luu Trong Tuan
5
Wong, IpKin Anthony
5
Fong, Lawrence Hoc Nang
4
Guchait, Priyanko
4
Sharma, Amit
4
Ye, Yijiao
4
Cobanoglu, Cihan
3
Jang, Soocheong
3
Kim, Jong Min
3
Kim, Woo Gon
3
Liu, Jiahao
3
Lyu, Yijing
3
Mao, Zhenxing
3
Qu, Hailin
3
Torres, Edwin N.
3
Alnawas, Ibrahim
2
Bai, Billy
2
Baum, Tom
2
Beldona, Srikanth
2
Bujisic, Milos
2
Cai, Ruiying
2
Chow, Cheris W. C.
2
Dedeoğlu, Bekir Bora
2
DiPietro, Robin B.
2
Do The Khoa
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Gip, Huy
2
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2
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2
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2
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2
Huan, Tzung-cheng
2
Hung, Kam
2
Hyun, Sunghyup Sean
2
Jeong, Miyoung
2
Jolly, Phillip M.
2
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Published in...
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International journal of contemporary hospitality management
IMF country report
1,243
The service industries journal
741
NBER working paper series
691
Working paper / National Bureau of Economic Research, Inc.
630
Journal of business research : JBR
605
NBER Working Paper
554
International journal of hospitality management
543
Discussion paper series / IZA
512
IMF staff country report
507
Journal of Services Marketing
498
Journal of retailing and consumer services
477
European journal of operational research : EJOR
462
IMF Staff Country Reports
453
International journal of production economics
417
The journal of services marketing
417
International journal of production research
392
Transportation research / E : an international journal
326
Discussion paper / Centre for Economic Policy Research
322
Industrial marketing management : the international journal for industrial and high-tech firms
309
Policy research working paper : WPS
297
Working paper
293
SpringerLink / Bücher
285
IMF working papers
278
Journal of service management
264
CESifo working papers
261
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
260
World Bank E-Library Archive
259
Public management review
258
IZA Discussion Paper
250
Service business
232
IMF Working Papers
227
Journal of service research : JSR
217
Management science : journal of the Institute for Operations Research and the Management Sciences
216
Telecommunications policy : the international journal of digital economy, data sciences and new media
214
Services marketing quarterly
212
International Journal of Contemporary Hospitality Management
198
Journal of air transport management
198
International journal of business information systems : IJBIS
193
Technological forecasting & social change : an international journal
186
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ECONIS (ZBW)
238
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1
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10
of
238
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date (oldest first)
1
A critical review of technology-driven
service
innovation in hospitality and tourism : current discussions and future research agendas
Park, Hyekyung
;
Lee, Minwoo
;
Back, Ki-Joon
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4502-4534
Persistent link: https://www.econbiz.de/10014430131
Saved in:
2
Toward a framework for perceived yuanfen in the accommodation
service
encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
3
The black sheep in hospitality organizations : how and when coworker
service
sabotage hinders employee
service
creativity
Lyu, Yijing
;
Zhu, Hong
;
Huang, Emily Guohua
;
Chen, Yuanyi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 312-328
Persistent link: https://www.econbiz.de/10014483427
Saved in:
4
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
5
Service
failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
Saved in:
6
Can customer participation promote hospitality frontline employees' extra-role
service
behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
7
Killing the
service
fire : leader aggressive humour undermines hospitality employees' proactive customer
service
performance
Sun, Zhuanzhuan
;
He, Yanzhen
;
Liu, Xiao-Xiao
;
Ye, Yijiao
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 933-950
Persistent link: https://www.econbiz.de/10013546094
Saved in:
8
Does social class matter in recovering self-
service
technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
9
Consumer attitudes toward ordering from cloud kitchens : a gender and marital status perspective
Pookulangara, Sanjukta
;
Wen, Han
;
Bharath, Josiam
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1859-1879
Persistent link: https://www.econbiz.de/10014280905
Saved in:
10
The impact of AI-enabled
service
attributes on
service
hospitableness : the role of employee physical and psychological workload
Qiu, Hailian
;
Li, Minglong
;
Bai, Billy
;
Wang, Ning
;
Li, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613
Saved in:
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