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~isPartOf:"International journal of quality & reliability management"
~subject:"Customer satisfaction"
~subject:"Krankenhaus"
~subject:"SME"
~subject:"United States"
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Customer satisfaction
Krankenhaus
SME
United States
Quality management
404
Qualitätsmanagement
404
Dienstleistungsqualität
58
Service quality
58
Standardisierung
49
Standardization
49
Industrie
44
Manufacturing industries
44
Firm performance
43
Unternehmenserfolg
43
Product quality
40
Produktqualität
40
Lean Production
38
Lean production
38
Lean Management
34
Lean management
34
Business process management
32
Prozessmanagement
32
Lieferkette
31
Supply chain
31
Theorie
26
Theory
26
Performance measurement
24
Performance-Messung
24
Erfolgsfaktor
23
Success factor
23
Total quality management
23
Implementation
22
Bibliometrics
21
Bibliometrie
21
Einführung
20
India
20
Indien
20
KMU
20
Lean Six Sigma
18
Statistical quality control
18
USA
18
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32
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1
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Article
59
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3
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62
Aufsatz in Zeitschrift
62
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3
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3
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1
Conference proceedings
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English
62
Author
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Carvalho, Maria S.
2
Ndubisi, Nelson Oly
2
Sampaio, Paulo
2
Adhikari, Arnab
1
Afeez Kayode Ibikunle
1
Ahire, Sanjay
1
Ahmad Jusoh
1
Ahmad, Jasmine
1
Al-Hakimi, Mohammed A.
1
Al-Hattami, Hamood Mohd.
1
Al-Ma'aitah, Noor
1
Alshahrani, Mohammed Awad
1
Alsmairat, Mohammad A. K.
1
Amat-Lefort, Natalia
1
Amritesh
1
Antony, Jiju
1
Aslan, Emre
1
Ataseven, Cigdem
1
Azizi, Majid
1
Bagherian, Anthony
1
Bamford, David
1
Barravecchia, Federico
1
Barros Jerônimo, Taciana de
1
Basu, Rana
1
Besseris, George
1
Besseris, George J.
1
Bhat, Shreeranga
1
Bhatti, Rajbir
1
Bhola, Prabha
1
Capolupo, Nicola
1
Carnerud, Daniel
1
Chatterjee, Jayanta
1
Ciasullo, Maria Vincenza
1
Cox, Steven
1
Crema, Maria
1
Cunha, Lorena
1
Dabestani, Reza
1
Darma, Haesti Sujita
1
Davies, A.
1
Dehe, Benjamin
1
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International Conference on Quality Engineering and Management <1., 2014, Guimarães>
1
Published in...
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International journal of quality & reliability management
International journal of productivity and quality management : IJPQM
114
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
107
The TQM journal : the international review of organizational improvement
74
Quality management journal : QMJ
62
Total quality management & business excellence
49
International journal of six sigma and competitive advantage : IJSSCA
42
Health care management review : HCM review
33
International journal of production research
29
International journal of services and operations management
26
Journal of health organization and management
26
International journal of production economics
19
International journal of quality and service sciences
19
International journal of contemporary hospitality management
16
International journal of hospitality management
14
Benchmarking : an international journal ; BIJ
13
Business process management journal
13
International journal of business excellence
12
Journal of industrial engineering and management : JIEM
12
Journal of operations management
12
Managing service quality : MSQ ; an international journal
12
The service industries journal
11
Global business and organizational excellence : a review of research & best practices
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
International journal of process management and benchmarking : IJPMB
10
Journal of air transport management
10
Journal of retailing and consumer services
10
Working paper / National Bureau of Economic Research, Inc.
10
International journal of services, economics and management
9
Amfiteatru economic : an economic and business research periodical
8
Benchmarking : an international journal
8
Cogent business & management
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of quality and innovation
8
International journal of services and operations management : IJSOM
8
International journal of services and standards
8
Operations management research : OMR ; advancing practice through theory
8
The international journal of productivity and performance management : IJPPM
8
European journal of operational research : EJOR
7
International journal of Indian culture and business management
7
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ECONIS (ZBW)
62
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1
Lean Six Sigma and quality performance in Italian public and private hospitals : a gender perspective
Ciasullo, Maria Vincenza
;
Douglas, Alex
;
Romeo, Emilia
; …
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 964-989
Persistent link: https://www.econbiz.de/10014483090
Saved in:
2
The effectiveness of the implementation of ISO 9001 on SMEs performance : the case of an emerging economy
Alshahrani, Mohammed Awad
;
Husain, Khalid Sami
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 84-106
Persistent link: https://www.econbiz.de/10014470822
Saved in:
3
Implementation of lean manufacturing practices and six-sigma among Malaysian manufacturing SMEs : intention to implement IR 4.0 technologies
Afeez Kayode Ibikunle
;
Mohamad Farizal Rajemi
;
Fadhilah …
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 447-468
Persistent link: https://www.econbiz.de/10014470920
Saved in:
4
Investigating the performance of quality management practices induced by top management commitment and Kaizen initiatives : evidence from Jordanian public hospitals in the aftermat...
Alsmairat, Mohammad A. K.
;
El Baz, Jamal
;
Al-Ma'aitah, Noor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 585-607
Persistent link: https://www.econbiz.de/10014470927
Saved in:
5
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
6
Determination of driving power and dependency of wastes in the healthcare sector : a lean and ISM-Based approach
Kharub, Manjeet
;
Gupta, Himanshu
;
Rana, Sudhir
; …
- In:
International journal of quality & reliability management
41
(
2024
)
7
,
pp. 1838-1864
Persistent link: https://www.econbiz.de/10015057308
Saved in:
7
Quality 4.0 : big data analytics to explore service quality attributes and their relation to user sentiment in Airbnb reviews
Amat-Lefort, Natalia
;
Barravecchia, Federico
; …
- In:
International journal of quality & reliability management
40
(
2023
)
4
,
pp. 990-1008
Persistent link: https://www.econbiz.de/10014267152
Saved in:
8
Improving operational performance of manufacturing SMEs : the interactive effect of technical and human lean practices
Al-Hakimi, Mohammed A.
;
Goaill, Majid M.
;
Al-Hattami, …
- In:
International journal of quality & reliability management
40
(
2023
)
4
,
pp. 1092-1110
Persistent link: https://www.econbiz.de/10014267169
Saved in:
9
Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil
;
Sachan, Amit
;
Mukherjee, Arindam
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
Saved in:
10
M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing
;
Jun, Minjoon
;
Palacios, Sergio
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
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