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~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of service management"
~isPartOf:"Services marketing quarterly"
~subject:"Beziehungsmarketing"
~subject:"customer satisfaction"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
customer satisfaction
Dienstleistungsqualität
311
Service quality
311
Customer satisfaction
167
Kundenzufriedenheit
167
Consumer behaviour
122
Konsumentenverhalten
122
Relationship marketing
107
Dienstleistungssektor
44
Service industry
44
Customer service
40
Kundenservice
40
Services
37
Dienstleistung
36
service quality
36
Health care
23
Beschwerdemanagement
22
Complaint management
22
Customer integration
22
Gesundheitsversorgung
22
Gesundheitswesen
22
Health care system
22
Kundenintegration
22
Quality management
21
Qualitätsmanagement
21
Dienstleistungsmarketing
20
Services marketing
20
Betriebliche Wertschöpfung
16
Dienstleistungsmanagement
16
Service management
16
Value creation
16
Arbeitszufriedenheit
15
India
15
Indien
15
Job satisfaction
15
satisfaction
14
Brand management
13
Einzelhandel
13
Higher education institution
13
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72
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Article
118
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120
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Edvardsson, Bo
3
McColl-Kennedy, Janet R.
3
Abdul Rahman
2
Cham Tat Huei
2
Choi, Beom Joon
2
Gilboa, Shaked
2
Greene, Henry
2
Gruber, Thorsten
2
Mattila, Anna S.
2
Ponsignon, Frederic
2
Prentice, Catherine
2
Quach, Sara
2
Rho, Taeseok
2
Shin, Hyunju
2
Suh, Munshik
2
Tronvoll, Bård
2
Witell, Lars
2
Adjei, Mavis T.
1
Affara, Israa B.
1
Aggarwal, Praveen
1
Ahlawat, Pardeep K.
1
Ahmad, Fauziah Sh.
1
Akroush, Mamoun N.
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
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1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Anlesinya, Alex
1
Anwar, Sohail
1
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1
Arteaga, Francisco
1
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1
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1
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1
Banerjee, Shubhomoy
1
Bansal, Ishita
1
Basu, Amiya K.
1
Batat, Wided
1
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1
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International journal of services, economics and management
Journal of service management
Services marketing quarterly
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
80
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
70
Journal of hospitality marketing & management
61
Journal of service research : JSR
49
Journal of travel and tourism marketing
47
International journal of contemporary hospitality management
46
Service business
42
Cogent business & management
38
International journal of services and operations management
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of service research
32
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
31
International journal of productivity and quality management : IJPQM
28
Total quality management & business excellence
28
Journal of strategic marketing
27
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
International journal of electronic customer relationship management : IJECRM
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
International journal of services and operations management : IJSOM
19
Journal of service theory and practice
19
Psychology & marketing
19
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
International journal of business excellence : IJBEX
16
Journal for global business advancement : JGBA
16
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ECONIS (ZBW)
120
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
4
Navigating on mobile shopping applications : examining the interplay among online customer experience, customer brand relationships and customer citizenship behavior
Bansal, Ishita
;
Thakur, Anand
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 256-295
Persistent link: https://www.econbiz.de/10015049444
Saved in:
5
Do underlying physical specifications of a servicescape matter? : the case of the cruise industry
Bhadauria, Amita
;
Bhatnagar, Amit
;
Ghose, Sanjoy
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 319-341
Persistent link: https://www.econbiz.de/10015049449
Saved in:
6
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
7
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
8
Experiential AR/VR : a consumer and service framework and research agenda
Zarantonello, Lia
;
Schmitt, Bernd
- In:
Journal of service management
34
(
2023
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10013537614
Saved in:
9
Customer satisfaction, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)
Kumar, Pankaj
;
Ahlawat, Pardeep K.
;
Kumar, Parveen
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014311176
Saved in:
10
Influence of personalisation and hedonic motivation on repurchase intention : the mediating role of customer experience and loyalty
Bakhshandeh, Ghasem
;
Sharifi, Sajad
;
Rezaei, Sayed Mohammad
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 42-57
Persistent link: https://www.econbiz.de/10014311179
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