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~isPartOf:"International journal of services, economics and management"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Customer satisfaction
Dienstleistungsqualität
75
Service quality
75
Kundenzufriedenheit
44
Konsumentenverhalten
25
Beziehungsmarketing
19
Relationship marketing
19
service quality
15
customer satisfaction
12
Quality management
11
Qualitätsmanagement
11
Malaysia
8
Customer service
7
Kundenservice
7
Hotel industry
6
Hotellerie
6
India
6
Indien
6
Mobile communications
6
Mobilkommunikation
6
SERVQUAL
6
Structural equation model
6
Strukturgleichungsmodell
6
Online retailing
5
Online-Handel
5
Students
5
Studierende
5
Bank
4
China
4
Confidence
4
Dienstleistungssektor
4
E-commerce
4
Electronic Commerce
4
Fuzzy sets
4
Fuzzy-Set-Theorie
4
Gesundheitsversorgung
4
Health care
4
Higher education institution
4
Hochschule
4
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English
50
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Abdul Rahman
2
Akroush, Mamoun N.
2
Norzalita Abd Aziz
2
Abudaqa, Anas
1
Affara, Israa B.
1
Ahlawat, Pardeep K.
1
Ahmed, Gouher
1
Alblooshi, Tareq
1
Alireza Habibi
1
Anh T. Ha
1
Anlesinya, Alex
1
Anwar, Sohail
1
Ariffin, Ahmad Azmi Mohd.
1
Arul, S. Thanigai
1
Attari, Mahdi Yousefi Nejad
1
Atılgan, Kalender Özcan
1
Azli, Moer
1
Baber, Hasnan
1
Bakhshandeh, Ghasem
1
Bang, Nguyen
1
Barros, Marta Duarte de
1
Bataineh, Abdullah Q.
1
Bhati, Narender Singh
1
Bidokhti, Bahare Sabzevari
1
Bonuedi, Amy Afi
1
Boon Liat Cheng
1
Brefo-Manuh, Adwoa Benewaa
1
Bukari, Zakari
1
Cham Tat Huei
1
Cheah, Jun-Hwa
1
Chong, Han-Xi
1
Chuah, Stephanie Hui-wen
1
Connie, Gan
1
Costa, Renato J. Lopes da
1
Cuong H. Nguyen
1
Dawood, Shuhd A.
1
Dent, Michael M.
1
Dias, Álvaro Lopes
1
Duan, Guimin
1
Eigbe, Oserere E.
1
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International journal of services, economics and management
International journal of hospitality management
289
Journal of retailing and consumer services
286
Journal of business research : JBR
184
The journal of services marketing
164
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
136
The service industries journal
132
International journal of contemporary hospitality management
114
Journal of hospitality marketing & management
113
Journal of travel and tourism marketing
101
Services marketing quarterly
97
Journal of air transport management
72
Tourism management : research, policies, practice
71
Journal of service research : JSR
70
Service business
68
The TQM journal : the international review of organizational improvement
67
Cogent business & management
65
International journal of quality and service sciences
62
International journal of services and operations management
60
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
58
Total quality management & business excellence
56
International journal of quality & reliability management
55
Journal of service management
54
Asia Pacific journal of marketing and logistics
53
International journal of productivity and quality management : IJPQM
52
Managing service quality : MSQ ; an international journal
49
The international journal of bank marketing : IJBM
44
International journal of services and operations management : IJSOM
41
Quality management journal : QMJ
41
Journal of Asian finance, economics and business : JAFEB
40
Journal of the Academy of Marketing Science
39
Journal of service research
36
Psychology & marketing
35
Journal of strategic marketing
34
International journal of electronic marketing and retailing : IJEMR
33
International journal of business information systems : IJBIS
32
Journal of hospitality and tourism insights
31
Marketing intelligence & planning
31
Journal of retailing
30
Journal of service theory and practice : JSTP
30
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ECONIS (ZBW)
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11
How service design can improve the patient experience
Rego, Sofia
;
Pereira, Leandro
;
Dias, Álvaro Lopes
; …
- In:
International journal of services, economics and management
13
(
2022
)
4
,
pp. 410-449
Persistent link: https://www.econbiz.de/10013552729
Saved in:
12
A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry
Mostert, Pierre
;
Theron, Eksteen
;
Kruger, Jack
- In:
International journal of services, economics and management
12
(
2021
)
4
,
pp. 317-337
Persistent link: https://www.econbiz.de/10012800833
Saved in:
13
Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...
Kampani, Nidhi
;
Jhamb, Deepika
- In:
International journal of services, economics and management
12
(
2021
)
2
,
pp. 164-184
Persistent link: https://www.econbiz.de/10012613739
Saved in:
14
Validation of customers' perceived e-service quality determinants : a confirmatory factor analysis approach
Bhati, Narender Singh
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 97-118
Persistent link: https://www.econbiz.de/10012285562
Saved in:
15
Assessing after-sales services quality : integrated SERVQUAL and fuzzy Kano's model
Golrizgashti, Seyedehfatemeh
;
Hejaz, Amir Razavi
; …
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 137-166
Persistent link: https://www.econbiz.de/10012285568
Saved in:
16
Identification, ranking and clustering of electronic banking services based on customer satisfaction : case study in bank industry
Jouzdani, Javid
;
Shirouyehzad, Hadi
;
Maaroufi, Niloufar
; …
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 167-190
Persistent link: https://www.econbiz.de/10012285571
Saved in:
17
The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysi...
Li, Shimiao
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 48-70
Persistent link: https://www.econbiz.de/10012256814
Saved in:
18
Exploring service quality combining Kano model and importance-performance analysis : customer satisfaction of luxury housing service management
Wu, Tai-Hsi
;
Weng, Shao-Jen
;
Pan, Ruei-Bin
;
Kim, Seung-Hwan
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 71-95
Persistent link: https://www.econbiz.de/10012256818
Saved in:
19
What determines customers' loyalty towards telecommunication service? : mediating roles of satisfaction and trust
Hiram Ting
;
Tan, Kim-Lim
;
Lim, Xin-Jean
;
Cheah, Jun-Hwa
; …
- In:
International journal of services, economics and management
11
(
2020
)
3
,
pp. 234-255
Persistent link: https://www.econbiz.de/10012522608
Saved in:
20
Examining customers' perception of electronic shopping mall's e-service quality
Li, Xin Tong
;
Abdul Rahman
;
Connie, Gan
;
Osman, Zahir
- In:
International journal of services, economics and management
11
(
2020
)
4
,
pp. 329-346
Persistent link: https://www.econbiz.de/10012522624
Saved in:
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