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~isPartOf:"Journal of Business Ethics"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of retailing"
~subject:"Dienstleistungsqualität"
~subject:"E-commerce"
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Dienstleistungsqualität
E-commerce
Consumer behaviour
564
Konsumentenverhalten
564
Beziehungsmarketing
142
Relationship marketing
142
Einzelhandel
136
Retail trade
136
Customer satisfaction
115
Kundenzufriedenheit
115
Service quality
100
Hotel industry
78
Hotellerie
78
Online retailing
69
Online-Handel
69
Brand management
58
Gastronomie
58
Markenführung
58
Restaurant industry
58
Emotion
47
Viral marketing
43
Virales Marketing
43
Brand image
42
Markenimage
42
Internet marketing
40
Online-Marketing
40
Preismanagement
40
Pricing strategy
40
Electronic Commerce
37
Brand
36
Beschwerdemanagement
34
Complaint management
34
Markenartikel
34
Sales promotion
29
Verkaufsförderung
29
Distribution channel
28
Vertriebsweg
28
Retailing
26
Social Web
25
Social web
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English
135
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Breugelmans, Els
4
Campo, Katia
3
Jin, Naehyun Paul
3
Lamey, Lien
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
Melis, Kristina
3
Amin, Muslim
2
Assaker, Guy
2
Beldona, Srikanth
2
Blut, Markus
2
Brady, Michael K.
2
Calantone, Roger J.
2
Chiang, Jeongwen
2
Cobanoglu, Cihan
2
Fan, Alei
2
Fuchs, Christoph
2
Goh, Ben
2
Grewal, Dhruv
2
Gustafsson, Anders
2
Han, Heesup
2
Hult, G. Tomas M.
2
Inman, J. Jeffrey
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Lee, Seonjeong
2
Ma, Junzhao
2
McColl-Kennedy, Janet R.
2
Miao, Li
2
O'Connor, Peter
2
Ouyang, Zhe
2
Patterson, Paul G.
2
Prayag, Girish
2
Qu, Hailin
2
Ratchford, Brian Thomas
2
Ro, Heejung
2
Roggeveen, Anne L.
2
Schreier, Martin
2
Van Osselaer, Stijn M. J.
2
Voorhees, Clay M.
2
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Journal of Business Ethics
Journal of hospitality marketing & management
Journal of retailing
Journal of retailing and consumer services
369
International journal of hospitality management
208
Journal of business research : JBR
185
The journal of services marketing
112
International journal of contemporary hospitality management
82
Journal of travel and tourism marketing
73
Electronic commerce research
70
The service industries journal
70
International journal of electronic marketing and retailing : IJEMR
67
Cogent business & management
66
Services marketing quarterly
65
Journal of internet commerce
63
Asia Pacific journal of marketing and logistics
53
Journal of service research : JSR
47
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
45
International journal of business information systems : IJBIS
45
Psychology & marketing
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
International journal of e-business research : an official publication of the Information Resources Management Association
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
International journal of retail & distribution management
39
Service business
39
Tourism management : research, policies, practice
38
Information systems research : ISR
37
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
36
The international review of retail, distribution and consumer research
36
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
35
Journal of service management
34
Journal of the Academy of Marketing Science
34
Management science : journal of the Institute for Operations Research and the Management Sciences
34
Journal of management information systems : JMIS
32
Electronic commerce research and applications
31
International journal of internet marketing and advertising : IJIMA
31
International journal of quality and service sciences
31
Technological forecasting & social change : an international journal
31
International journal of consumer studies
30
International journal of retail and distribution management
30
Journal of air transport management
30
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ECONIS (ZBW)
135
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1
Understanding customers' choice for digital D2C versus multi-brand operations
Kalayci, Eda
;
Becker, Jan U.
;
Barrot, Christian
- In:
Journal of retailing
100
(
2024
)
2
,
pp. 256-273
Persistent link: https://www.econbiz.de/10015065179
Saved in:
2
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
3
Unlocking the potential of web data for retailing research
Guyt, Jonne
;
Datta, Hannes
;
Boegershausen, Johannes
- In:
Journal of retailing
100
(
2024
)
1
,
pp. 130-147
Persistent link: https://www.econbiz.de/10014527110
Saved in:
4
The Starbucks effect : when name-based order identification increases customers' store preference and service satisfaction
Lim, Sarah
;
Van Osselaer, Stijn M. J.
;
Goodman, Joseph K.
; …
- In:
Journal of retailing
100
(
2024
)
2
,
pp. 316-329
Persistent link: https://www.econbiz.de/10015065226
Saved in:
5
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
6
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
Saved in:
7
"Sorry, the product you ordered is out of stock" : effects of substitution policy in online grocery retailing
Hoang, Dong
;
Breugelmans, Els
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 26-45
Persistent link: https://www.econbiz.de/10014283356
Saved in:
8
Multichannel customer purchase behavior and long tail effects in the fashion goods market
Ratchford, Brian Thomas
;
Soysal, Gonca
;
Zentner, Alejandro
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10014283357
Saved in:
9
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
10
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Kim, Minjung
;
Kim, Yejin
;
Lee, Gyumin
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 649-669
Persistent link: https://www.econbiz.de/10014319786
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