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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Journal of service research : JSR"
~subject:"Service industry"
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Search: subject_exact:"Verbraucherzufriedenheit"
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Service industry
Customer satisfaction
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Aksoy, Lerzan
1
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1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of service research : JSR
The journal of services marketing
27
Journal of business research : JBR
18
Journal of retailing and consumer services
18
The service industries journal
15
International journal of hospitality management
10
Journal of service research
10
Service business
10
Services marketing quarterly
9
International journal of services and operations management
8
Journal of service management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Journal of the Academy of Marketing Science
6
International journal of contemporary hospitality management
5
International journal of quality and service sciences
5
International journal of services and operations management : IJSOM
5
Journal of marketing
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Journal of service theory and practice
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Journal of service theory and practice : JSTP
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Managing service quality : MSQ ; an international journal
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Psychology & marketing
5
Total quality management & business excellence
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European journal of marketing : EJM
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Business horizons
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of business excellence
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International journal of management practice : IJMP
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International journal of production economics
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International journal of productivity and quality management : IJPQM
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International journal of services and standards
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International journal of services, economics and management
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Journal of Contemporary Issues in Business and Government
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Journal of air transport management
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of hospitality marketing & management
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Journal of strategic marketing
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
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Benchmarking : an international journal ; BIJ
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ECONIS (ZBW)
17
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1
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
2
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
3
When service customers do not consume in isolation : a typology of customer copresence influence modes (CCIMs)
Colm, Laura
;
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 223-239
Persistent link: https://www.econbiz.de/10011736753
Saved in:
4
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
5
Psychological capital in the quick service restaurant industry : a study of unit-level performance
Mathe, Kimberly
;
Scott-Halsell, Sheila
;
Kim, Seontaik
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
7
,
pp. 823-845
Persistent link: https://www.econbiz.de/10011746976
Saved in:
6
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
7
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
8
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
9
Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
Saved in:
10
Service separation and customer satisfaction : assessing the service separation/customer integration paradox
Paluch, Stefanie
;
Blut, Markus
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 415-427
Persistent link: https://www.econbiz.de/10009782110
Saved in:
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