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~isPartOf:"Journal of hospitality marketing & management"
~person:"Mattila, Anna S."
~person:"Matzler, Kurt"
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Beziehungsmarketing
3
Relationship marketing
3
Beschwerdemanagement
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Complaint management
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Consumer behaviour
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Dienstleistungsqualität
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Gastronomie
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compassion
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Mattila, Anna S.
Matzler, Kurt
Mavondo, Felix
5
Ramkissoon, Haywantee
5
Tanford, Sarah
5
Dewnarain, Senika
3
Han, Heesup
3
Jin, Naehyun Paul
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Lee, Seonjeong
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Line, Nathaniel D.
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Journal of hospitality marketing & management
International journal of hospitality management
9
The journal of services marketing
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of business research : JBR
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Cornell hospitality quarterly : CQ
2
Journal of service management
2
Journal of service research
2
Services marketing quarterly
2
Die Betriebswirtschaft : DBW
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Die Zukunft der diversifizierten Unternehmung
1
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
1
Gabler Edition Wissenschaft
1
Handbook of hospitality marketing management
1
Harvard-Business-Manager : das Wissen der Besten
1
Innovationen im Tourismus : Wettbewerbsvorteile durch neue Ideen und Angebote
1
International journal of internet marketing and advertising : IJIMA
1
Jahrbuch der Absatz- und Verbrauchsforschung
1
Journal of business economics : JBE
1
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
1
Journal of management information systems : JMIS
1
Journal of marketing management : MM
1
Journal of retailing
1
Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
1
Perspektiven im strategischen Management : Festschrift anläßlich des 60. Geburtstages von Prof. Hans H. Hinterhuber
1
Sport and tourism : 53st congress 2003, Athens, Greece
1
Springer eBook Collection / Business and Economics
1
SpringerLink / Bücher
1
The journal of product & brand management
1
Tourism review of AIEST
1
Tourismus und Sport : wirtschaftliche, soziologische und gesundheitliche Aspekte des Sport-Tourismus
1
Tourismus-Journal : Zeitschrift für tourismuswissenschaftliche Forschung und Praxis
1
Unternehmen im Umbruch: Konzepte, Instrumente und Erfolgsmuster
1
Werte schaffen : Perspektiven einer stakeholderorientierten Unternehmensführung ; Hans H. Hinterhuber zum 65. Geburtstag
1
Yearbook of marketing and consumer research
1
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ECONIS (ZBW)
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1
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
2
Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty
Kim, Kyungmin
;
Lee, Chung Hun
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 885-906
Persistent link: https://www.econbiz.de/10010473452
Saved in:
3
Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
19
(
2010
)
8
,
pp. 819-841
Persistent link: https://www.econbiz.de/10008749958
Saved in:
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