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~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of the Operational Research Society : OR"
~isPartOf:"Public management review"
~subject:"United Kingdom"
~type:"article"
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Search: subject_exact:"Mystery shopping"
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United Kingdom
Dienstleistungsqualität
83
Service quality
83
Public services
32
Öffentliche Dienstleistung
32
Customer satisfaction
16
Kundenzufriedenheit
16
Gesundheitsversorgung
13
Health care
13
Beziehungsmarketing
12
Relationship marketing
12
Betriebliche Wertschöpfung
11
Großbritannien
11
Value creation
11
Consumer behaviour
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Konsumentenverhalten
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Gesundheitswesen
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9
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Dienstleistung
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Services
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Hospital
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Service-Dominant Logic
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Service-dominant logic
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Beschwerdemanagement
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Complaint management
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Emotion
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Kommunalverwaltung
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Local government
5
Performance measurement
5
Performance-Messung
5
Public administration
5
value co-creation
5
Öffentliche Verwaltung
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Dienstleistungsinnovation
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11
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English
11
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Checkland, Kath
1
Chowdhury, Ilma Nur
1
Fulford, Heather
1
Grougiou, Vassiliki
1
Gruber, Thorsten
1
Günal, M. M.
1
Hodgkinson, Ian R.
1
Howard, Susan J.
1
Hughes, Matthew
1
Hughes, Paul
1
Jackson, Michael C.
1
Johnston, N.
1
Kalafatis, Stavros P.
1
Kislov, Roman
1
Ledden, Lesley
1
Lips, A. Miriam B.
1
Lu, Xiaoming
1
Mathioudakis, Alex
1
Newsome, I. M.
1
Onggo, S.
1
Organ, Joe
1
Pettigrew, Simone
1
Pidd, Michael
1
Rafiq, Mohammed
1
Reppel, Alexander E.
1
Seddon, J.
1
Taylor, John A.
1
Wilson, Paul M.
1
Zolkiewski, Judy
1
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Journal of marketing management : MM
Journal of the Operational Research Society : OR
Public management review
The service industries journal
10
Journal of health organization and management
7
Health care management review : HCM review
6
The economic journal : the journal of the Royal Economic Society
6
Journal of health economics
5
Journal of public economics
5
Accounting and business research : a research quarterly publ. by the Inst. of Chartered Accountants in England and Wales
4
Health economics
4
International journal of public sector management : IJPSM
4
Journal of business research : JBR
4
Services marketing quarterly
4
Economics of education review
3
International journal of auditing : IJA
3
International public management journal
3
Journal of economic behavior & organization : JEBO
3
The European journal of health economics : HEPAC ; health economics in prevention and care
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Academy of Management journal : AMJ
2
Accountability and responsibility in health care : issues in addressing an emerging global challenge
2
Accounting horizons : a quarterly publication of the American Accounting Association
2
European management journal
2
European research studies
2
Financial accountability & management : in governments, public services and charities
2
Health affairs : at the intersection of health, health care, and policy
2
Health care management science
2
International journal of business and globalisation : IJBG
2
International journal of business innovation and research
2
International journal of contemporary hospitality management
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
Journal of business finance & accounting : JBFA
2
Journal of small business and enterprise development
2
Journal of travel and tourism marketing
2
Journal of urban economics
2
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
2
Public performance & management review
2
Strategic change : SC ; briefings in entrepreneurial finance
2
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ECONIS (ZBW)
11
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11
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date (oldest first)
1
"Real-world" priority setting for service improvement in English primary care : a decentred approach
Kislov, Roman
;
Checkland, Kath
;
Wilson, Paul M.
; …
- In:
Public management review
25
(
2023
)
1
,
pp. 150-174
Persistent link: https://www.econbiz.de/10013548256
Saved in:
2
Re-examining the deployment of market orientation in the public leisure sector
Hodgkinson, Ian R.
;
Hughes, Paul
;
Hughes, Matthew
- In:
Journal of marketing management : MM
28
(
2012
)
11/12
,
pp. 1249-1269
Persistent link: https://www.econbiz.de/10009702007
Saved in:
3
Measuring internet retail service quality using E-S-QUAL
Rafiq, Mohammed
;
Lu, Xiaoming
;
Fulford, Heather
- In:
Journal of marketing management : MM
28
(
2012
)
9/10
,
pp. 1159-1173
Persistent link: https://www.econbiz.de/10009615204
Saved in:
4
Value, power, and health care services in the UK : a business-to-business services network perspective
Zolkiewski, Judy
- In:
Journal of marketing management : MM
27
(
2011
)
3/4
,
pp. 424-448
Persistent link: https://www.econbiz.de/10008990551
Saved in:
5
Service recovery in higher education : does national culture play a role?
Gruber, Thorsten
;
Chowdhury, Ilma Nur
;
Reppel, Alexander E.
- In:
Journal of marketing management : MM
27
(
2011
)
11/12
,
pp. 1261-1293
Persistent link: https://www.econbiz.de/10009387528
Saved in:
6
The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education : an empirical examination
Ledden, Lesley
;
Kalafatis, Stavros P.
;
Mathioudakis, Alex
- In:
Journal of marketing management : MM
27
(
2011
)
11/12
,
pp. 1232-1260
Persistent link: https://www.econbiz.de/10009387529
Saved in:
7
Seniors' attitudes to voicing complaints : a qualitative study
Grougiou, Vassiliki
;
Pettigrew, Simone
- In:
Journal of marketing management : MM
25
(
2009
)
9/10
,
pp. 987-1001
Persistent link: https://www.econbiz.de/10003902410
Saved in:
8
Managing citizen identity information in e-government service relationships in the UK : the emergence of a surveillance state or a service state?
Lips, A. Miriam B.
;
Taylor, John A.
;
Organ, Joe
- In:
Public management review
11
(
2009
)
6
,
pp. 833-856
Persistent link: https://www.econbiz.de/10009534619
Saved in:
9
Using system dynamics to model the impact of policing activity on performance
Newsome, I. M.
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
2
,
pp. 164-170
Persistent link: https://www.econbiz.de/10003698771
Saved in:
10
Improving police control rooms using simulation
Günal, M. M.
;
Onggo, S.
;
Pidd, Michael
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
2
,
pp. 171-181
Persistent link: https://www.econbiz.de/10003698772
Saved in:
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