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~isPartOf:"Journal of retailing and consumer services"
~person:"Prentice, Catherine"
~subject:"Konsumentenverhalten"
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Konsumentenverhalten
Consumer behaviour
4
Customer service
4
Dienstleistungsqualität
4
Emotion
4
Emotional intelligence
4
Intelligence
4
Intelligenz
4
Kundenservice
4
Service quality
4
Beziehungsmarketing
3
Relationship marketing
3
Customer engagement
2
Customer satisfaction
2
Kundenzufriedenheit
2
Service encounter
2
Arbeitskräfte
1
Arbeitszufriedenheit
1
Artificial intelligence
1
Casino
1
Casinos
1
Cognition
1
Consumer behaviours
1
Customer integration
1
Customer loyalty
1
Customer response
1
Deregulation
1
Deregulierung
1
Frontline employees
1
Gambling
1
Glücksspiel
1
Hotel industry
1
Hotellerie
1
Hotels
1
Job satisfaction
1
Kognition
1
Kundenintegration
1
Künstliche Intelligenz
1
Memorable experience
1
Online community
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Prentice, Catherine
Paul, Justin
4
Das, Gopal
3
Jebarajakirthy, Charles
3
Thaichon, Park
3
Trinh, Giang
3
Akram, Umair
2
Bogomolova, Svetlana
2
Borges, Adilson
2
Cheng, Zhendong
2
Cheung, Fung Yi Millissa
2
Darley, William K.
2
Das, Manish
2
Dhir, Amandeep
2
Gázquez-Abad, Juan Carlos
2
Hamelin, Nicolas
2
Hasan, Najmul
2
Kim, Sanghoon
2
Laroche, Michel
2
Lee, Hyun-Woo
2
Li, Guangxu
2
Li, Yanhong
2
Luethge, Denise J.
2
Martinez, Luisa M.
2
Mehrotra, Ankit
2
Nwankwo, Sonny
2
Seger-Guttmann, Tali
2
Shao, Bingjia
2
Silva, Susana C.
2
Song, Lei
2
Song, Yongming
2
Sreen, Naman
2
Tandon, Anushree
2
To, Wai Ming
2
Wang, Hong
2
Abhishek
1
Abreu, Ana Maria
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Adil, Mohd
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Agag, Gomaa
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Journal of retailing and consumer services
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ECONIS (ZBW)
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1
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
2
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
3
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
4
The influence of identity-driven customer engagement on
purchase
intention
Prentice, Catherine
;
Han, Xiao Yun
;
Hua, Lian-Lian
;
Hu, Lin
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 339-347
Persistent link: https://www.econbiz.de/10011995641
Saved in:
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