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~isPartOf:"Journal of retailing and consumer services"
~subject:"Dienstleistungsqualität"
~subject:"Indien"
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Dienstleistungsqualität
Indien
Consumer behaviour
65
Konsumentenverhalten
65
Perception
61
Wahrnehmung
61
Comparison
25
Vergleich
25
Einzelhandel
16
Retail trade
16
Customer satisfaction
13
Kundenzufriedenheit
13
Service quality
11
Brand image
10
Markenimage
10
USA
10
United States
10
Beziehungsmarketing
9
Relationship marketing
9
Advertising effects
7
Ladengestaltung
7
Online retailing
7
Online-Handel
7
Store design
7
Visual attention
7
Werbewirkung
7
Brand management
5
Emotion
5
Experiment
5
Luxury goods
5
Luxusgüter
5
Markenführung
5
Visual perception
5
Visuelle Wahrnehmung
5
COVID-19
4
Cognition
4
Coronavirus
4
Customer service
4
Eye tracking
4
Food retailing
4
Großbritannien
4
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Undetermined
13
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Article
15
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Article in journal
15
Aufsatz in Zeitschrift
15
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English
15
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Borders, Aberdeen Leila
2
Cambra-Fierro, Jesús J.
2
Kemp, Elyria
2
Kopp, Steven W.
2
Laroche, Michel
2
Natesan, Chinna
2
Vázquez-Carrasco, Rosario
2
Arditto, Luis
1
Boobalan, Kirubaharan
1
Brush, Gregory J.
1
Cambra-Fierro, Jesús
1
Centeno, Edgar
1
Cui, Xinyu
1
Duffy, Sarah
1
Fuentes-Blasco, María
1
Harun, Ahasan
1
Hoang Thi Phuong Thao
1
Hyun, Hyowon
1
Karande, Kiran
1
Khantimirov, Denis
1
Kim, Dongyoup
1
Le Thi Hong Tam
1
Li, Rong
1
Li, Yaoqi
1
Lindenmeier, Jörg
1
Nachimuthu, Geetha Sulur
1
Ngo, Liem Viet
1
Northey, Gavin
1
Olavarría Jaraba, Ana
1
Olavarría-Jaraba, Ana
1
Olk, Stephan
1
Park, Jungkun
1
Polo-Redondo, Yolanda
1
Prybutok, Gayle
1
Prybutok, Victor R.
1
Richard, Marie-Odile
1
Rokonuzzaman, Md
1
Su, Jiafu
1
Trifu, Andreea
1
Tscheulin, Dieter K.
1
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Journal of retailing and consumer services
NBER working paper series
18
International journal of hospitality management
16
Working paper / National Bureau of Economic Research, Inc.
14
NBER Working Paper
13
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
12
Discussion paper series / IZA
11
Finance India : the quarterly journal of Indian Institute of Finance
11
Services marketing quarterly
11
The Indian journal of economics
9
Journal of travel and tourism marketing
8
IZA Discussion Paper
7
Working paper / Indian Institute of Management, Ahmedabad
7
China report : a journal of East Asian studies
6
Indian journal of economics & business : IJEB
6
Journal of Asian economics
6
Journal of hospitality marketing & management
6
SpringerLink / Bücher
6
Working paper
6
Applied economics
5
Discussion paper / Centre for Economic Policy Research
5
Global business review
5
International journal of quality & reliability management
5
Journal of Asia Pacific business
5
Journal of Indian business research
5
Journal of business research : JBR
5
Journal of international consumer marketing
5
Marketing intelligence & planning
5
Paradigm : the journal of Institute of Management Technology
5
Routledge studies in the growth economies of Asia
5
The Pakistan development review : PDR
5
Acta Universitatis Danubius / Oeconomica
4
Artha vijñāna : journal of the Gokhale Institute of Politics and Economics
4
Asia Pacific business review
4
Discussion paper / Monash University, Department of Economics
4
Foreign trade review : quarterly journal of Indian Institute of Foreign Trade
4
GIGA working papers
4
IIM Bangalore Research Paper
4
IIMB management review
4
Industrial dynamics in China and India : firms, clusters, and different growth paths
4
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ECONIS (ZBW)
15
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1
More than a mere cup of coffee : when perceived luxuriousness triggers Chinese customers' perceptions of quality and self-congruity
Li, Rong
;
Laroche, Michel
;
Richard, Marie-Odile
;
Cui, Xinyu
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209484
Saved in:
2
Short-term and long-term effects of touchpoints on customer perceptions
Cambra-Fierro, Jesús
;
Polo-Redondo, Yolanda
;
Trifu, Andreea
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581871
Saved in:
3
The effect of employees' politeness strategy and customer membership on customers' perception of co-recovery and online post-recovery satisfaction
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
;
Xiao, Yan
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665997
Saved in:
4
Emotional labor in a non-isolated service encounter : the impact of customer observation on perceived authenticity and perceived fairness
Olk, Stephan
;
Lindenmeier, Jörg
;
Tscheulin, Dieter K.
; …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012431572
Saved in:
5
"How does customer perception of salespeople influence the relationship? A study in an emerging economy"
Arditto, Luis
;
Cambra-Fierro, Jesús J.
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012238384
Saved in:
6
The effect of interior color on customers' aesthetic perception, emotion, and behavior in the luxury service
Kim, Dongyoup
;
Hyun, Hyowon
;
Park, Jungkun
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305875
Saved in:
7
Organic consumerism : a comparison between India and the USA
Boobalan, Kirubaharan
;
Nachimuthu, Geetha Sulur
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012171908
Saved in:
8
Is beauty a premium? : a study of the physical attractiveness effect in service encounters
Li, Yaoqi
;
Zhang, Chun
;
Laroche, Michel
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 215-225
Persistent link: https://www.econbiz.de/10012114155
Saved in:
9
Similarities and differences in Asian and Western travelers' service performance measurement, evaluation and outcomes
Brush, Gregory J.
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 351-361
Persistent link: https://www.econbiz.de/10012114177
Saved in:
10
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
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