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~isPartOf:"Journal of service research : JSR"
~subject:"Arbeitsverhalten"
~subject:"Dienstleistungsberufe"
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Arbeitsverhalten
Dienstleistungsberufe
Service workers
5
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3
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3
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3
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3
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Journal of service research : JSR
The journal of services marketing
12
Discussion paper series / IZA
7
Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
7
Journal of service management
6
International journal of hospitality management
5
Services and employment : explaining the US-European gap
5
IZA Discussion Papers
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Managing service quality : MSQ ; an international journal
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NBER working paper series
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Personnel psychology : a journal of applied research
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Prospects for the professions in China
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Psychology & marketing
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The international journal of human resource management
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CESifo working papers
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DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
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European journal of marketing : EJM
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Journal of business research : JBR
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Journal of retailing and consumer services
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Knowledge workers in the information society
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Mitteilungen aus der Arbeitsmarkt- und Berufsforschung
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NBER Working Paper
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Service business
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SpringerLink / Bücher
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Work, employment & society : a journal of the British Sociological Association
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Academy of Management journal : AMJ
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Australasian marketing journal
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International journal of selection and assessment
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Journal of service theory and practice : JSTP
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ECONIS (ZBW)
5
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1
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
2
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
3
Understanding the drivers of job satisfaction of frontline service employees : learning from "lost employees"
Kumar, Piyush
;
Dass, Mayukh
;
Topaloglu, Omer
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 367-380
Persistent link: https://www.econbiz.de/10010432174
Saved in:
4
How leaders’ motivation transfers to customer service representatives
Wieseke, Jan
;
Kraus, Florian
;
Alavi, Sascha H.
; …
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 214-233
Persistent link: https://www.econbiz.de/10009266739
Saved in:
5
Job characteristics and the creativity of frontline service employees
Coelho, Filipe
;
Augusto, Mário Gomes
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 426-438
Persistent link: https://www.econbiz.de/10008736072
Saved in:
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