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~isPartOf:"Management decision : MD"
~source:"econis"
~subject:"Customer satisfaction"
~subject:"Service quality"
~subject:"Theory"
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Search: subject:"Kundenwert"
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Customer satisfaction
Service quality
Theory
Customer value
9
Kundenwert
9
Beziehungsmarketing
7
Relationship marketing
7
Betriebliche Wertschöpfung
4
Value creation
4
Dienstleistungsqualität
3
Kundenzufriedenheit
3
B-to-B-Marketing
2
Business-to-business marketing
2
Customer integration
2
Customer service
2
Dienstleistungsmanagement
2
Ethiopia
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Kundenintegration
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Kundenservice
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Marketing management
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Marketing theory
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Marketingmanagement
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2
Äthiopien
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Amazon.com Inc.
1
Beschwerdemanagement
1
Betriebliche Budgetierung
1
Brand
1
Brand image
1
Brand management
1
Brand professionals’ reflexivity
1
Brand value
1
Business markets
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Complaint management
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Consumer behaviour
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Consumer marketing
1
Consumer-brand interactions
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Corporate budgeting
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Cheung, Fung Yi Millissa
2
To, Wai Ming
2
Barroso Castro, Carmen
1
Cepeda-Carrión, Gabriel
1
Cossío-Silva, Francisco J.
1
Martelo Landroguez, Silvia
1
Revilla-Camacho, María Ángeles
1
Vega-Vazquez, Manuela
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Management decision : MD
Journal of retailing and consumer services
21
International journal of hospitality management
19
The service industries journal
15
Journal of business research : JBR
14
Gabler Edition Wissenschaft
10
The journal of services marketing
9
Journal of service research : JSR
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of hospitality and tourism insights
7
The TQM journal : the international review of organizational improvement
7
International journal of contemporary hospitality management
6
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
6
Service business
6
Springer eBook Collection / Business and Economics
6
SpringerLink / Bücher
6
International journal of services and operations management
5
Journal of service management
5
Journal of strategic marketing
5
Tourism management : research, policies, practice
5
Cogent business & management
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
Journal of air transport management
4
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
4
Journal of service theory and practice : JSTP
4
Journal of the Academy of Marketing Science
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Journal of vacation marketing
4
Marketing theory
4
Australasian marketing journal
3
Dienstleistungscontrolling
3
European journal of operational research : EJOR
3
Faculty & research / Insead : working paper series
3
Handbook of research on customer equity in marketing
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of electronic commerce : IJEC
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of leisure and tourism marketing : IJLTM
3
International journal of productivity and quality management : IJPQM
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1
A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
54
(
2016
)
10
,
pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
Saved in:
2
Do task- and relation-oriented customers co-create a better quality of service? : an empirical study of customer-dominant logic
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
53
(
2015
)
1
,
pp. 179-197
Persistent link: https://www.econbiz.de/10010520362
Saved in:
3
The value co-creation process as a determinant of customer satisfaction
Vega-Vazquez, Manuela
;
Revilla-Camacho, María Ángeles
; …
- In:
Management decision : MD
51
(
2013
)
10
,
pp. 1945-1953
Persistent link: https://www.econbiz.de/10010198589
Saved in:
4
Creating dynamic capabilities to increase customer value
Martelo Landroguez, Silvia
;
Barroso Castro, Carmen
; …
- In:
Management decision : MD
49
(
2011
)
7
,
pp. 1141-1159
Persistent link: https://www.econbiz.de/10009355121
Saved in:
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