//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Management decision : MD"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer equity"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Customer value
9
Kundenwert
9
Beziehungsmarketing
7
Relationship marketing
7
Betriebliche Wertschöpfung
4
Value creation
4
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
B-to-B-Marketing
2
Business-to-business marketing
2
Customer integration
2
Customer service
2
Dienstleistungsmanagement
2
Ethiopia
2
Kundenintegration
2
Kundenservice
2
Marketing management
2
Marketing theory
2
Marketingmanagement
2
Marketingtheorie
2
Service management
2
Äthiopien
2
Amazon.com Inc.
1
Beschwerdemanagement
1
Betriebliche Budgetierung
1
Brand
1
Brand image
1
Brand management
1
Brand professionals’ reflexivity
1
Brand value
1
Business markets
1
Complaint management
1
Consumer behaviour
1
Consumer marketing
1
Consumer-brand interactions
1
Corporate budgeting
1
Customer asset management
1
Customer behavior
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
3
Language
All
English
3
Author
All
Cheung, Fung Yi Millissa
2
To, Wai Ming
2
Cossío-Silva, Francisco J.
1
Revilla-Camacho, María Ángeles
1
Vega-Vazquez, Manuela
1
Published in...
All
Management decision : MD
International journal of hospitality management
13
The service industries journal
12
Journal of retailing and consumer services
11
Journal of business research : JBR
8
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Journal of service research : JSR
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of service management
5
The TQM journal : the international review of organizational improvement
5
The journal of services marketing
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services and operations management
4
Journal of air transport management
4
Journal of service theory and practice : JSTP
4
Journal of strategic marketing
4
Service business
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of services, economics and management
3
Australasian marketing journal
2
Cogent business & management
2
International journal of electronic customer relationship management : IJECRM
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of productivity and quality management : IJPQM
2
International journal of retail & distribution management
2
International journal of retail and distribution management
2
Journal of customer behaviour
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of retailing
2
Journal of service research
2
Journal of travel and tourism marketing
2
Marketing theory
2
The international journal of bank marketing : IJBM
2
Tourism management : research, policies, practice
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Acta Universitatis Danubius / Oeconomica
1
American economic journal : a journal of the American Economic Association
1
more ...
less ...
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
54
(
2016
)
10
,
pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
Saved in:
2
Do task- and relation-oriented customers co-create a better quality of service? : an empirical study of customer-dominant logic
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
53
(
2015
)
1
,
pp. 179-197
Persistent link: https://www.econbiz.de/10010520362
Saved in:
3
The value co-creation process as a determinant of customer satisfaction
Vega-Vazquez, Manuela
;
Revilla-Camacho, María Ángeles
; …
- In:
Management decision : MD
51
(
2013
)
10
,
pp. 1945-1953
Persistent link: https://www.econbiz.de/10010198589
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->