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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Service business"
~person:"Cambra-Fierro, Jesus"
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Cambra-Fierro, Jesus
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Managing service quality : MSQ ; an international journal
Service business
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Does the nature of the relationship really matter? : an analysis of the roles of loyalty and involvement in service recovery processes
Cambra-Fierro, Jesus
;
Melero-Polo, Iguácel
;
Sese, Javier
- In:
Service business
9
(
2015
)
2
,
pp. 297-320
Persistent link: https://www.econbiz.de/10011384271
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