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~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Complaint management"
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Search: subject_exact:"Kunden-Hotline"
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Complaint management
Customer service
17
Kundenservice
17
Beziehungsmarketing
9
Relationship marketing
9
Customer satisfaction
8
Dienstleistungsqualität
8
Kundenzufriedenheit
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Service recovery
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Larivière, Bart
2
Van Vaerenbergh, Yves
2
Cheng, Yu-chi
1
Chih, Wen-hai
1
Cunha, Miguel Pina e
1
De Keyser, Arne
1
Hsu, Li-chun
1
Kamoche, Ken
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Rego, Arménio
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Tsai, Chia-ching
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Vermeir, Iris
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Wang, Kai-yu
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Yang, Yung-kai
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Managing service quality : MSQ ; an international journal
Journal of business research : JBR
20
The journal of services marketing
15
International journal of hospitality management
14
Journal of retailing and consumer services
11
Journal of service research : JSR
8
Journal of service theory and practice
8
Psychology & marketing
7
The service industries journal
7
Journal of retailing
6
Journal of service research
6
International journal of contemporary hospitality management
5
International journal of quality and service sciences
5
Journal of hospitality marketing & management
5
Marketing letters : a journal of research in marketing
5
Services marketing quarterly
5
Business horizons
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Journal of the Academy of Marketing Science
4
Gabler Edition Wissenschaft
3
Ilmenauer Schriften zur Betriebswirtschaftslehre
3
International journal of business information systems : IJBIS
3
International journal of services, economics and management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service management
3
Journal of service theory and practice : JSTP
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Service business
3
Asia Pacific journal of marketing and logistics
2
Asia-Pacific journal of business administration
2
Cogent business & management
2
Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie
2
European journal of marketing
2
European journal of marketing : EJM
2
International journal of consumer studies
2
International journal of electronic commerce : IJEC
2
International journal of production economics
2
International journal of services and operations management
2
Journal for global business advancement : JGBA
2
Journal of air transport management
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ECONIS (ZBW)
5
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1
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
2
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
3
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
4
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
Saved in:
5
Improvisation in service recovery
Cunha, Miguel Pina e
;
Rego, Arménio
;
Kamoche, Ken
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
6
,
pp. 657-669
Persistent link: https://www.econbiz.de/10009525052
Saved in:
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