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~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~subject:"Service quality"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Customer satisfaction
Service quality
Dienstleistungsqualität
76
Kundenzufriedenheit
41
Beziehungsmarketing
21
Relationship marketing
21
Konsumentenverhalten
20
Quality management
14
Qualitätsmanagement
14
Beschwerdemanagement
10
Complaint management
10
USA
9
United States
9
Customer service
8
Kundenservice
8
Taiwan
6
Dienstleistungsmanagement
5
Dienstleistungssektor
5
Emotion
5
Online retailing
5
Online-Handel
5
Service industry
5
Service management
5
Gastronomie
4
Gerechtigkeit
4
Justice
4
Product quality
4
Produktqualität
4
Restaurant industry
4
Sport event
4
Sportveranstaltung
4
Standardisierung
4
Standardization
4
Viral marketing
4
Virales Marketing
4
Bank
3
E-commerce
3
Electronic Commerce
3
Measurement
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Article
75
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1
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76
Aufsatz in Zeitschrift
76
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1
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1
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English
76
Author
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Edvardsson, Bo
3
Ko, Yong Jae
3
Finsterwalder, Jörg
2
Kurt, Sumeyra Duman
2
Larivière, Bart
2
Lin, Jiun-sheng Chris
2
Slåtten, Terje
2
Van Vaerenbergh, Yves
2
Amat Taap Manshor
1
Atrek, Banu
1
Bachiller, Patricia
1
Barber, Nelson
1
Barlas, Achilleas
1
Bartl, Christopher
1
Beigi, Mina
1
Beise-Zee, Rian
1
Bennett, Roger
1
Boisvert, Jean
1
Carlson, Jamie
1
Caro, Laura Martínez
1
Casimir, Gian
1
Cattani, Kevin
1
Chahal, Hardeep
1
Chai, Kai-hin
1
Chan, Thomas Chi Keung
1
Chang, Li-kuan
1
Chaniotakis, Ioannis E.
1
Chen, Houn-gee
1
Chen, Martin
1
Chen, Wen-ying
1
Chen, Ying-hueih
1
Cheng, Yu-chi
1
Cheung, Millissa F. Y.
1
Chih, Wen-hai
1
Choi, Beom Joon
1
Connaughton, Daniel P.
1
Cunha, Miguel Pina e
1
Dagger, Tracey S.
1
David, Meredith E.
1
De Keyser, Arne
1
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Australian and New Zealand Marketing Academy
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Managing service quality : MSQ ; an international journal
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of productivity and quality management : IJPQM
111
International journal of quality and service sciences
109
Service business
107
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
76
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1
Is the quantity-quality trade-off in c all centres a false dichotomy?
Ellway, Benjamin Piers William
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 230-251
Persistent link: https://www.econbiz.de/10010359567
Saved in:
2
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
3
Service quality in utility industries : the European telecommunications sector
Pina, Vicente
;
Torres, Lourdes
;
Bachiller, Patricia
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 2-22
Persistent link: https://www.econbiz.de/10010252070
Saved in:
4
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
5
An integrated-process model of service quality, istitutional brand and behavioural intentions : the case of a University
Sultan, Parves
;
Wong, Ho Yin
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 487-521
Persistent link: https://www.econbiz.de/10010422299
Saved in:
6
Healthcare industry, hospitals, image congruence, service quality, switching costs, trust
Lien, Che-hui
;
Wu, Jyh-jeng
;
Chen, Ying-hueih
;
Wang, …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 399-416
Persistent link: https://www.econbiz.de/10010389677
Saved in:
7
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
8
Service quality in automated teller machines : an empirical investigation
Narteh, Bedman
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 62-89
Persistent link: https://www.econbiz.de/10009770751
Saved in:
9
Service responses to emotional states of business customers
Wang, Yi-chieh
;
Beise-Zee, Rian
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 43-61
Persistent link: https://www.econbiz.de/10009770752
Saved in:
10
A longitudinal study of the zone of tolerance
Stodnick, Michael
;
Marley, Kathryn A.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10009770753
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