Grover, Arti; Iacovone, Leonardo; Chakraborty, Pavel - 2019
countries, a large share of firms in Croatia are badly managed. Management is particularly worse in services and more so in non-knowledge …Embedding management and operational practices survey in a broader firm capabilities survey, this paper finds that an … average firm in Croatia scores 0.532 on structured management practices, which is farther from the frontier (0.615 in the …