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~isPartOf:"Services marketing quarterly"
~person:"Suh, Munshik"
~subject:"Beziehungsmarketing"
~subject:"Complaint management"
~subject:"customer satisfaction"
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Beziehungsmarketing
Complaint management
customer satisfaction
Dienstleistungsqualität
2
Relationship marketing
2
Service quality
2
Beschwerdemanagement
1
China
1
Comparison
1
Consumer behaviour
1
Cultural identity
1
Customer satisfaction
1
Dienstleistungssektor
1
Konsumentenverhalten
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Kulturelle Identität
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Kundenzufriedenheit
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Service industry
1
South Korea
1
Südkorea
1
USA
1
United States
1
Vergleich
1
cultural difference
1
customer education
1
information quality
1
loyalty
1
prior relationship
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service failure
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service quality
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Suh, Munshik
Choi, Beom Joon
2
Gilboa, Shaked
2
Greene, Henry
2
Mattila, Anna S.
2
Prentice, Catherine
2
Quach, Sara
2
Rho, Taeseok
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Shin, Hyunju
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1
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1
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1
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1
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1
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1
D'Alessandro, Steven
1
Das, Manish
1
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1
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Services marketing quarterly
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The impact of customer education on customer loyalty through service quality
Suh, Munshik
;
Greene, Henry
;
Israilov, Baiastan
;
Rho, …
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 261-280
Persistent link: https://www.econbiz.de/10011339263
Saved in:
2
The role of relationships in service failure : a cross-cultural study : United States, China, and Korea
Suh, Munshik
;
Greene, Henry
;
Rho, Taeseok
;
Qi, Qin
- In:
Services marketing quarterly
34
(
2013
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10009778530
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