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~isPartOf:"Services marketing quarterly"
~subject:"Beziehungsmarketing"
~subject:"Markenführung"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Markenführung
Dienstleistungsqualität
142
Service quality
142
Customer satisfaction
78
Kundenzufriedenheit
78
Consumer behaviour
65
Konsumentenverhalten
65
Relationship marketing
51
service quality
21
Dienstleistungssektor
18
Service industry
18
Dienstleistungsmarketing
14
Services marketing
14
Brand management
12
Customer service
12
Kundenservice
12
Beschwerdemanagement
11
Complaint management
11
customer satisfaction
11
Dienstleistung
10
Services
10
satisfaction
10
Gesundheitsversorgung
9
Health care
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Higher education institution
9
Hochschule
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India
9
Indien
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USA
8
United States
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loyalty
8
Arbeitszufriedenheit
7
Brand image
7
Customer integration
7
Einzelhandel
7
Job satisfaction
7
Kundenintegration
7
Markenimage
7
Perception
7
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Gilboa, Shaked
3
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Services marketing quarterly
Journal of retailing and consumer services
186
International journal of hospitality management
121
Journal of business research : JBR
112
The journal of services marketing
96
The service industries journal
82
Journal of hospitality marketing & management
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
International journal of contemporary hospitality management
49
Journal of service research : JSR
47
Journal of travel and tourism marketing
44
Service business
42
Journal of service management
37
Journal of service research
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Industrial marketing management : the international journal for industrial and high-tech firms
26
Journal of strategic marketing
26
The international journal of bank marketing : IJBM
25
Asia Pacific journal of marketing and logistics
24
International journal of quality and service sciences
23
Journal of air transport management
23
Journal of the Academy of Marketing Science
23
Marketing intelligence & planning
23
International journal of services and operations management
22
Managing service quality : MSQ ; an international journal
22
Total quality management & business excellence
22
International journal of services, economics and management
19
Journal of service theory and practice
19
Psychology & marketing
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
International journal of electronic marketing and retailing : IJEMR
17
International journal of quality & reliability management
17
International journal of services and operations management : IJSOM
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
European journal of marketing : EJM
16
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ECONIS (ZBW)
60
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
4
Navigating on mobile shopping applications : examining the interplay among online customer experience, customer brand relationships and customer citizenship behavior
Bansal, Ishita
;
Thakur, Anand
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 256-295
Persistent link: https://www.econbiz.de/10015049444
Saved in:
5
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
6
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
7
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
8
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
9
Understanding business student retention during Covid-19 : roles of service quality, college brand, and academic satisfaction, and stress
Swani, Kunal
;
Wamwara, Wakiuru
;
Goodrich, Kendall
; …
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 329-352
Persistent link: https://www.econbiz.de/10013352807
Saved in:
10
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
Saved in:
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