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~isPartOf:"The service industries journal"
~subject:"Betriebliche Wertschöpfung"
~subject:"customer loyalty"
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Betriebliche Wertschöpfung
customer loyalty
Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
76
Service quality
76
Consumer behaviour
64
Konsumentenverhalten
64
Customer satisfaction
63
Kundenzufriedenheit
63
Customer integration
19
Kundenintegration
19
Taiwan
17
Confidence
16
Customer service
16
Kundenservice
16
Vertrauen
16
Beschwerdemanagement
15
Complaint management
15
Value creation
14
Customer value
13
Kundenwert
13
Lieferantenmanagement
13
Supplier relationship management
13
customer satisfaction
13
Bank
12
E-commerce
12
Electronic Commerce
12
Dienstleistungssektor
11
Internet marketing
11
Online-Marketing
11
Service industry
11
Arbeitsverhalten
10
Brand management
10
Markenführung
10
Social Web
10
Social web
10
Work behaviour
10
Emotion
9
Online retailing
9
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17
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Article
26
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26
Aufsatz in Zeitschrift
26
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English
26
Author
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Horbel, Chris
2
Popp, Bastian
2
Woratschek, Herbert
2
Alves, Helena
1
Amirtha, Raman
1
Arancibia Carvajal, Sara
1
Arici, Hasan Evrim
1
Baek, Wooyeul
1
Baum, Tom
1
Byon, Kevin K.
1
Cai, Ruiying
1
Canhoto, Ana Isabel Domingos
1
Castillo, Daniela
1
Chi, Christina Geng-Qing
1
Chih, Wen-hai
1
Choi, Laee
1
Drennan, Judy
1
Eng, Teck Yong
1
Eriksson, Kent
1
Evangelista, Felicitas
1
Fernández Nogales, Angel
1
Ferreira, João José Matos
1
Fjeldstad, Øystein D.
1
Frías Jamilena, Dolores María
1
Fu, Xiaorong
1
Gong, Taeshik
1
Haghighi, Azin Mostajer
1
Hallikas, Jukka
1
Hsu, Li-chun
1
Kang, Ju Young
1
Kang, Mincheol
1
Keramati, Abbas
1
Kim, Kyungyeol
1
Köseoglu, Mehmet Ali
1
Le Nguyen Hau
1
Lee, Myungho
1
Li, Qianqian
1
Lotz, Sherry L.
1
Mikkonen, Karri
1
Mosavi, Seyed Mohammad
1
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The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
36
Journal of business research : JBR
30
Journal of retailing and consumer services
23
Journal of strategic marketing
21
Journal of hospitality marketing & management
18
The journal of services marketing
18
The journal of business & industrial marketing
17
Cogent business & management
14
Journal of service management
14
Services marketing quarterly
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Marketing theory
11
International journal of hospitality management
10
Journal of creating value
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
SpringerLink / Bücher
9
Tourism management : research, policies, practice
9
Journal of marketing
8
Journal of service research : JSR
8
Service business
8
The international review of retail, distribution and consumer research
8
AMS review : official publication of the Academy of Marketing Science
7
Business horizons
7
International journal of business excellence
7
International journal of electronic customer relationship management : IJECRM
7
International journal of services and operations management
7
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
7
Journal of the Academy of Marketing Science
7
Management decision : MD
7
International journal of contemporary hospitality management
6
Journal of business economics and management
6
Journal of service research
6
Journal of service theory and practice : JSTP
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Total quality management & business excellence
6
International journal of business excellence : IJBEX
5
International journal of business information systems : IJBIS
5
International journal of business innovation and research
5
International journal of management and economics
5
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ECONIS (ZBW)
26
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26
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1
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
2
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
Saved in:
3
Effect of e-referral incentive programs on referrer loyalty on social platforms
Fu, Xiaorong
;
Pang, Jing
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1234-1255
Persistent link: https://www.econbiz.de/10013466628
Saved in:
4
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
5
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
6
Customer-to-customer value co-creation and co-destruction in sporting events
Kim, Kyungyeol
;
Byon, Kevin K.
;
Baek, Wooyeul
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 633-655
Persistent link: https://www.econbiz.de/10012260315
Saved in:
7
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
8
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
9
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
10
An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad
;
Sangari, Mohamad Sadegh
; …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
Saved in:
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