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~isPartOf:"The service industries journal"
~subject:"Dienstleistungsqualität"
~subject:"Relationship marketing"
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Dienstleistungsqualität
Relationship marketing
Beziehungsmarketing
187
Service quality
140
Dienstleistungssektor
104
Service industry
104
Customer satisfaction
99
Kundenzufriedenheit
99
Consumer behaviour
93
Konsumentenverhalten
93
Innovation management
82
Innovationsmanagement
82
Innovation
63
Brand management
44
Markenführung
44
Taiwan
42
Spain
35
Spanien
35
Customer service
33
Kundenservice
33
Firm performance
31
Knowledge management
31
Knowledge transfer
31
Unternehmenserfolg
31
Wissensmanagement
31
Wissenstransfer
31
Dienstleistung
29
Quality management
29
Qualitätsmanagement
29
Services
29
Beschwerdemanagement
28
Complaint management
28
Lieferantenmanagement
27
Supplier relationship management
27
Customer integration
26
Großbritannien
26
Kundenintegration
26
United Kingdom
26
Bank
25
Brand image
25
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Online availability
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Undetermined
99
Free
3
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Article
247
Book / Working Paper
4
Type of publication (narrower categories)
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Article in journal
251
Aufsatz in Zeitschrift
251
Case study
4
Collection of articles of several authors
4
Fallstudie
4
Sammelwerk
4
Conference proceedings
1
Konferenzschrift
1
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Language
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English
251
Author
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Lin, Wen-bao
4
Ha, Hong Youl
3
Wu, Cedric Hsi-jui
3
Back, Ki-Joon
2
Bryson, John R.
2
Chao, Pei
2
Chen, Li-Fei
2
Gil Saura, Irene
2
Ha, Sejin
2
Horbel, Chris
2
Kim, Wansoo
2
Legendre, Tiffany S.
2
Ma, Jianfeng
2
Malhotra, Neeru
2
Nätti, Satu
2
Ok, Chihyung
2
Peris-Ortiz, Marta
2
Popp, Bastian
2
Su, Chao-Ton
2
Tung, Wei
2
Wirtz, Jochen
2
Woratschek, Herbert
2
Yi, Youjae
2
Zhou, Xing
2
Aas, Tor Helge
1
Ackfeldt, Anna-Lena
1
Addo, Prince Clement
1
Adhikari, Kishalay
1
Ahmed, Sohel
1
Ahn, Jiseon
1
Aksoy, Nilsah Cavdar
1
Al-Hawari, Mohd Ahmad
1
Alrawadieh, Zaid
1
Alrawadieh, Ziad
1
Alsalameen, Motasem
1
Alves, Helena
1
Amario, Enrique Martín
1
Amin, Muslim
1
Amirtha, Raman
1
Anderson, Sidney T.
1
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Published in...
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The service industries journal
Journal of business research : JBR
710
Journal of retailing and consumer services
642
Industrial marketing management : the international journal for industrial and high-tech firms
429
International journal of hospitality management
385
The journal of services marketing
278
SpringerLink / Bücher
274
The journal of business & industrial marketing
201
Journal of the Academy of Marketing Science
187
Journal of strategic marketing
180
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
169
International journal of contemporary hospitality management
167
Journal of hospitality marketing & management
149
International journal of electronic customer relationship management : IJECRM
148
Journal of service management
146
Journal of service research : JSR
142
Tourism management : research, policies, practice
135
Journal of travel and tourism marketing
134
Journal of marketing
129
Cogent business & management
126
Asia Pacific journal of marketing and logistics
125
Services marketing quarterly
122
Journal of retailing
117
Marketing intelligence & planning
115
The journal of product & brand management
114
Gabler Edition Wissenschaft
113
The TQM journal : the international review of organizational improvement
113
The journal of brand management : an international journal
111
Psychology & marketing
110
European journal of marketing : EJM
108
Service business
108
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
101
International journal of productivity and quality management : IJPQM
98
The international journal of bank marketing : IJBM
98
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
97
European journal of operational research : EJOR
87
Journal of marketing management : MM
87
International journal of quality & reliability management
83
International journal of services and operations management
83
International journal of business information systems : IJBIS
81
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ECONIS (ZBW)
251
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251
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1
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
2
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
3
How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? : (in)civility in advocates' responses and complainant-bystander psychological distance
Huang, Ran
;
Ha, Sejin
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 789-812
Persistent link: https://www.econbiz.de/10015050128
Saved in:
4
How autonomy-supportive leaders influence employee service performance : a multilevel study
Shih, Chih-Ting
;
Chen, Shu-Ling
;
Chao, Minston
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 630-651
Persistent link: https://www.econbiz.de/10013362137
Saved in:
5
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
6
Credit card churning customers, endowed loyalty, and protestant work ethic
Legendre, Tiffany S.
;
Baker, Melissa A.
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 22-44
Persistent link: https://www.econbiz.de/10014450258
Saved in:
7
Promoting electronic customer-to-customer interaction : evidence from social commerce sites
Zhou, Ying
;
Furuoka, Fumitaka
;
Sameer Kumar
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 873-899
Persistent link: https://www.econbiz.de/10015050136
Saved in:
8
Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
9
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
10
Can brand anthropomorphism trigger emotional brand attachment?
Ma, Jianfeng
;
Tu, Hongwei
;
Zhou, Xing
;
Niu, Wanjie
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 555-578
Persistent link: https://www.econbiz.de/10014321609
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