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~isPartOf:"The service industries journal"
~subject:"Dienstleistungssektor"
~subject:"Konsumentenverhalten"
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Dienstleistungssektor
Konsumentenverhalten
Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
76
Service quality
76
Consumer behaviour
64
Customer satisfaction
63
Kundenzufriedenheit
63
Customer integration
19
Kundenintegration
19
Taiwan
17
Confidence
16
Customer service
16
Kundenservice
16
Vertrauen
16
Beschwerdemanagement
15
Complaint management
15
Betriebliche Wertschöpfung
14
Value creation
14
customer loyalty
14
Customer value
13
Kundenwert
13
Lieferantenmanagement
13
Supplier relationship management
13
customer satisfaction
13
Bank
12
E-commerce
12
Electronic Commerce
12
Internet marketing
11
Online-Marketing
11
Service industry
11
Arbeitsverhalten
10
Brand management
10
Markenführung
10
Social Web
10
Social web
10
Work behaviour
10
Emotion
9
Online retailing
9
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70
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71
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71
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1
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71
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Legendre, Tiffany S.
2
Nätti, Satu
2
Yi, Youjae
2
Addo, Prince Clement
1
Ahmed, Sohel
1
Ahn, Jiseon
1
Aksoy, Nilsah Cavdar
1
Al-Hawari, Mohd Ahmad
1
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1
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1
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1
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1
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1
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1
Back, Ki-Joon
1
Baker, Melissa A.
1
Balaji, M. S.
1
Bang, Nguyen
1
Baydogan Turkay, Pinar
1
Bayighomog, Steven W.
1
Bellou, Victoria
1
Bergel, Maxi
1
Berlo, Geert van
1
Berthiaume, Bilitis
1
Blazevic, Vera
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
Cai, Ruiying
1
Canhoto, Ana Isabel Domingos
1
Castillo, Daniela
1
Cetin, Gurel
1
Chang, Chia-Wen
1
Chang, Chun-Ming
1
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The service industries journal
Journal of retailing and consumer services
465
Journal of business research : JBR
376
International journal of hospitality management
165
The journal of services marketing
132
The journal of product & brand management
98
Journal of the Academy of Marketing Science
86
The journal of brand management : an international journal
83
Journal of hospitality marketing & management
77
Psychology & marketing
76
Cogent business & management
75
International journal of contemporary hospitality management
70
Journal of retailing
70
Asia Pacific journal of marketing and logistics
69
Journal of strategic marketing
69
Journal of travel and tourism marketing
69
Industrial marketing management : the international journal for industrial and high-tech firms
66
Journal of service management
64
Journal of service research : JSR
63
Marketing intelligence & planning
59
Services marketing quarterly
56
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
The international review of retail, distribution and consumer research
55
Journal of marketing
53
European journal of marketing : EJM
51
Tourism management : research, policies, practice
51
International journal of retail & distribution management
48
International journal of electronic marketing and retailing : IJEMR
47
International journal of internet marketing and advertising : IJIMA
46
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
46
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
SpringerLink / Bücher
46
Service business
45
International journal of retail and distribution management
42
The international journal of bank marketing : IJBM
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
40
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
40
International journal of electronic customer relationship management : IJECRM
39
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
37
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ECONIS (ZBW)
71
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71
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1
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
2
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
3
Credit card churning customers, endowed loyalty, and protestant work ethic
Legendre, Tiffany S.
;
Baker, Melissa A.
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 22-44
Persistent link: https://www.econbiz.de/10014450258
Saved in:
4
Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
5
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
6
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
7
Can brand anthropomorphism trigger emotional brand attachment?
Ma, Jianfeng
;
Tu, Hongwei
;
Zhou, Xing
;
Niu, Wanjie
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 555-578
Persistent link: https://www.econbiz.de/10014321609
Saved in:
8
Revisiting a model of customer engagement cycle : a systematic review
Hoang, Duc
;
Kousi, Sofia
;
Martinez, Luis F.
;
Kumar, Satish
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 579-617
Persistent link: https://www.econbiz.de/10014321614
Saved in:
9
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
10
Online customer relationships : switching cost drivers for different relationship lengths
Al-Hawari, Mohd Ahmad
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 59-80
Persistent link: https://www.econbiz.de/10013167405
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