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~isPartOf:"The service industries journal"
~subject:"Innovation"
~subject:"Relationship marketing"
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Innovation
Relationship marketing
Beziehungsmarketing
187
Dienstleistungsqualität
140
Service quality
140
Dienstleistungssektor
104
Service industry
104
Customer satisfaction
99
Kundenzufriedenheit
99
Consumer behaviour
93
Konsumentenverhalten
93
Innovation management
82
Innovationsmanagement
82
Brand management
44
Markenführung
44
Taiwan
42
Spain
35
Spanien
35
Customer service
33
Kundenservice
33
Firm performance
31
Knowledge management
31
Knowledge transfer
31
Unternehmenserfolg
31
Wissensmanagement
31
Wissenstransfer
31
Dienstleistung
29
Quality management
29
Qualitätsmanagement
29
Services
29
Beschwerdemanagement
28
Complaint management
28
Lieferantenmanagement
27
Supplier relationship management
27
Customer integration
26
Großbritannien
26
Kundenintegration
26
United Kingdom
26
Bank
25
Brand image
25
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111
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3
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Article
246
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1
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247
Aufsatz in Zeitschrift
247
Case study
2
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2
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2
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2
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English
247
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Ha, Hong Youl
3
Wu, Cedric Hsi-jui
3
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Boateng, Henry
2
Chao, Pei
2
Chen, Ja-shen
2
Gil Saura, Irene
2
Ha, Sejin
2
Hofmeister, Johannes
2
Horbel, Chris
2
Kim, Wansoo
2
Kraus, Sascha
2
Legendre, Tiffany S.
2
Lin, Wen-bao
2
López-Nicolas, Carolina
2
Ma, Jianfeng
2
Nätti, Satu
2
Ok, Chihyung
2
Okoe, Abednego Feehi
2
Popp, Bastian
2
Tung, Wei
2
Woratschek, Herbert
2
Yi, Youjae
2
Zhou, Xing
2
Aboramadan, Mohammed
1
Addo, Prince Clement
1
Adhikari, Kishalay
1
Ahmed, Sohel
1
Ahn, Jiseon
1
Akbani, Ismail
1
Akgün, Ali E.
1
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1
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1
Al-Hawari, Mohd Ahmad
1
Albuquerque, Pedro H.
1
Alrawadieh, Zaid
1
Alrawadieh, Ziad
1
Alsalameen, Motasem
1
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1
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The service industries journal
Journal of business research : JBR
1,241
Industrial marketing management : the international journal for industrial and high-tech firms
681
Technological forecasting & social change : an international journal
662
Journal of retailing and consumer services
601
SpringerLink / Bücher
537
Research policy : policy, management and economic studies of science, technology and innovation
529
International journal of innovation management
452
Technology analysis & strategic management
398
Technovation : the international journal of technological innovation, entrepreneurship and technology management
371
International journal of hospitality management
327
The journal of business & industrial marketing
308
International journal of technology management : IJTM
285
Journal of open innovation : technology, market, and complexity
277
The journal of services marketing
236
Journal of the Academy of Marketing Science
208
IEEE transactions on engineering management : EM
200
Journal of strategic marketing
194
International journal of production economics
190
Industry and innovation
182
International journal of innovation and technology management
182
Cogent business & management
172
European journal of innovation management
169
Management science : journal of the Institute for Operations Research and the Management Sciences
163
Innovation: organization & management : IOM
160
Journal of engineering and technology management : JET-M
160
Springer eBook Collection
158
Economics of innovation and new technology
156
Finance research letters
155
Research technology management : RTM
155
International journal of business innovation and research
153
Business strategy and the environment
150
Journal of marketing
150
International journal of electronic customer relationship management : IJECRM
148
Journal of knowledge management
147
International journal of contemporary hospitality management
144
The journal of technology transfer
143
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
135
Tourism management : research, policies, practice
133
Gabler Edition Wissenschaft
129
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ECONIS (ZBW)
247
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1
Test of a sequential mediation model of green
management
innovation
Karatepe, Osman M.
;
Dahleez, Khalid
;
Jaffal, Tahani
; …
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 312-335
Persistent link: https://www.econbiz.de/10014321586
Saved in:
2
Leadership, green innovation, and green creativity : a systematic review
Arici, Hasan Evrim
;
Uysal, Muzaffer
- In:
The service industries journal
42
(
2022
)
5/6
,
pp. 280-320
Persistent link: https://www.econbiz.de/10013167429
Saved in:
3
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
4
Service innovation capability : a systematic literature review and research agenda
Blommerde, Tadhg
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1197-1227
Persistent link: https://www.econbiz.de/10014423346
Saved in:
5
Resilience building in service firms during and post COVID-19
Huang, Arthur
;
Jahromi, Melissa Farboudi
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 138-167
Persistent link: https://www.econbiz.de/10012483667
Saved in:
6
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
7
How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? : (in)civility in advocates' responses and complainant-bystander psychological distance
Huang, Ran
;
Ha, Sejin
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 789-812
Persistent link: https://www.econbiz.de/10015050128
Saved in:
8
The mediating role of organizational learning capability and resilience in the error
management
culture-service innovation link and the contingent effect of error frequency
Akgün, Ali E.
;
Keskin, Halit
;
Aksoy, Zeynep
;
Fidan, …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 525-554
Persistent link: https://www.econbiz.de/10014321608
Saved in:
9
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
10
Combining strategies for high service productivity with successful service innovation
Hofmeister, Johannes
;
Schneider, Malte H. G.
;
Kanbach, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 948-971
Persistent link: https://www.econbiz.de/10013362159
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