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~isPartOf:"Total quality management & business excellence"
~person:"Chen, Ching-Chin"
~subject:"Customer satisfaction"
~subject:"United Kingdom"
~type:"article"
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The influence of service quality on customer satisfaction and loyalty in B2B technology service industry
Huang, Ping-Lung
;
Lee, Bruce C. Y.
;
Chen, Ching-Chin
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1449-1465
Persistent link: https://www.econbiz.de/10012199896
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