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~language:"eng"
~person:"Carlson, Jamie"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
2
Consumer behaviour
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Multichannel strategy
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Multikanalvertrieb
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Online retailing
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Carlson, Jamie
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Journal of retailing
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The journal of services marketing
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ECONIS (ZBW)
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Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
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2
SafeCX : a framework for safe customer experience in omnichannel retailing
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Chowdhury, Noman H.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 499-529
Persistent link: https://www.econbiz.de/10013407558
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