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~language:"eng"
~person:"Ok, Chihyung"
~subject:"Job performance"
~subject:"Relationship marketing"
~subject:"Workforce"
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Job performance
Relationship marketing
Workforce
Tourism employees
7
Tourismusberufe
7
Hotel industry
5
Hotellerie
5
Arbeitszufriedenheit
4
Dienstleistungsqualität
4
Job satisfaction
4
Service quality
4
Arbeitsverhalten
3
Work behaviour
3
Arbeitskräfte
2
Arbeitsleistung
2
Beziehungsmarketing
2
Customer service
2
Emotion
2
Employee retention
2
Intelligence
2
Intelligenz
2
Kundenservice
2
Leistungsmotivation
2
Mitarbeiterbindung
2
Work motivation
2
depersonalization
2
Airline
1
Anforderungsprofil
1
Arbeitspsychologie
1
Betriebsklima
1
Big Data
1
Big data
1
Burnout
1
Consumer behaviour
1
Core self-evaluation
1
Customer satisfaction
1
Dienstleistungsberufe
1
Dienstleistungsmanagement
1
Employee engagement
1
Fluggesellschaft
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Ok, Chihyung
Karatepe, Osman M.
31
Jung, Hyo Sun
5
Kim, Seongseop
5
Kim, Taegoo
5
Yoon, Hye Hyun
5
Han, Heesup
4
Kim, Peter Beomcheol
4
Lee, Gyehee
4
Babakus, Emin
3
Golubovskaya, Maria
3
Kim, Wansoo
3
Lee, JungHoon
3
Netessine, Serguei
3
Okumus, Bendegul
3
Solnet, David
3
Tan, Tom Fangyun
3
Wong, Antony King Fung
3
Yavas, Ugur
3
Zoghbi-Manrique-de-Lara, Pablo
3
Aguiar-Quintana, Teresa
2
Ali, Faizan
2
Ampofo, Emmanuel Twumasi
2
Barman, Panchanan
2
Bonn, Mark Andrew
2
Boǧan, Erhan
2
Bufquin, Diego
2
Chen, Han
2
Cheung, Catherine
2
Choi, Chang Hwan
2
Daskin, Mustafa
2
Dedeoğlu, Bekir Bora
2
Eid, Riyad
2
El-Bayoumi Salem, Islam
2
Fan, Fang
2
Farmaki, Anna
2
Goh, Edmund
2
Grobelna, Aleksandra
2
Hai, Shenyang
2
Hassannia, Raheleh
2
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International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
4
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1
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
2
Hotel employee work engagement and its consequences
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 133-166
Persistent link: https://www.econbiz.de/10011453982
Saved in:
3
Drivers of work engagement : an examination of core self-evaluations and psychological climate among hotel employees
Lee, JungHoon
;
Ok, Chihyung
- In:
International journal of hospitality management
44
(
2015
),
pp. 84-98
Persistent link: https://www.econbiz.de/10010501233
Saved in:
4
Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003968131
Saved in:
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