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~person:"Bitner, Mary Jo"
~person:"Brady, Michael K."
~person:"Bruhn, Manfred"
~subject:"Dienstleistungssektor"
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Search: "Dienstleistungsqualität"
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Dienstleistungssektor
Dienstleistungsqualität
67
Service quality
67
Qualitätsmanagement
34
Quality management
32
Beziehungsmarketing
27
Relationship marketing
27
Theorie
23
Theory
23
Dienstleistungsbetrieb
21
Dienstleistungsmanagement
13
Service management
13
Dienstleistung
12
Strategic management control
11
Strategisches Controlling
11
Customer satisfaction
9
Deutschland
9
Germany
9
Kundenzufriedenheit
9
Service industry
9
Customer service
8
Kundenservice
8
Measurement
7
Messung
7
Services
6
Beschwerdemanagement
5
Complaint management
5
Consumer behaviour
5
Dienstleistungsmarketing
5
Konsumentenverhalten
5
Services marketing
5
Innovation
4
Betriebswirtschaftslehre
3
Business economics
3
Customer integration
3
Economic effectiveness
3
Emotion
3
Gesundheitswesen
3
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3
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English
8
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Bitner, Mary Jo
Brady, Michael K.
Bruhn, Manfred
Rahman, Zillur
8
Talib, Faisal
7
Dahlgaard-Park, Su Mi
6
Qureshi, M. N.
6
Wirtz, Jochen
6
Gustafsson, Anders
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Rust, Roland T.
5
Calabrese, Armando
4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Kowalkowski, Christian
4
Licht, Georg
4
Moch, Dietmar
4
O'Cass, Aron
4
Rayburn, Steven W.
4
Sharma, Piyush
4
Sousa, Rui
4
Tai, Yang-Fei
4
Ukko, Juhani
4
Witell, Lars
4
Wünderlich, Nancy V.
4
Anderson, Sidney
3
Barnes, Donald C.
3
Basu, Rana
3
Bhola, Prabha
3
Bowen, David E.
3
Chi, Nai-Wen
3
Fisk, Raymond P.
3
Frei, Frances X.
3
Gerstner, Eitan
3
Grönroos, Christian
3
Hadwich, Karsten
3
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Journal of service research : JSR
2
Journal of service management
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Marketing : ZFP ; journal of research and management
1
Operations management : a strategic approach
1
Qualitätscontrolling
1
The journal of services marketing
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ECONIS (ZBW)
9
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1
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9
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9
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date (oldest first)
1
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
2
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
3
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
4
The service transformation process : a research agenda in the customer orientation interface
Bruhn, Manfred
;
Braun, Corina
- In:
Marketing : ZFP ; journal of research and management
38
(
2016
)
1
,
pp. 5-21
Persistent link: https://www.econbiz.de/10011566836
Saved in:
5
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
6
One firm’s loss is another’s gain : capitalizing on other firms’ service failures
Allen, Alexis M.
;
Brady, Michael K.
;
Robinson, Stacey G.
; …
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
5
,
pp. 648-662
Persistent link: https://www.econbiz.de/10011340264
Saved in:
7
High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services
Wünderlich, Nancy V.
;
Wangenheim, Florian von
;
Bitner, …
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009751129
Saved in:
8
Technology infusion in service encounters
Bitner, Mary Jo
;
Brown, Stephen W.
;
Meuter, Matthew L.
- In:
Operations management : a strategic approach
,
(pp. 178-192)
.
2005
Persistent link: https://www.econbiz.de/10003120166
Saved in:
9
Qualitätscontrolling in Dienstleistungsunternehmen
Bruhn, Manfred
- In:
Qualitätscontrolling
,
(pp. 19-27)
.
2000
Persistent link: https://www.econbiz.de/10001565761
Saved in:
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