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~person:"Bruhn, Manfred"
~person:"Huang, Ming-hui"
~person:"Rust, Roland T."
~subject:"Dienstleistungssektor"
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Search: "Dienstleistungsqualität"
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Dienstleistungssektor
Dienstleistungsqualität
62
Service quality
62
Qualitätsmanagement
40
Quality management
38
Theorie
27
Theory
27
Dienstleistungsbetrieb
23
Beziehungsmarketing
22
Relationship marketing
22
Dienstleistungsmanagement
14
Service management
14
Dienstleistung
11
Strategic management control
11
Strategisches Controlling
11
Deutschland
9
Germany
9
Measurement
7
Messung
7
Service industry
7
Dienstleistungsmarketing
6
Product quality
6
Produktqualität
6
Services marketing
6
Servicepolitik
5
Services
5
Automation
3
Automatisierung
3
Betriebswirtschaftslehre
3
Business economics
3
Customer satisfaction
3
Customer service
3
Economic effectiveness
3
Financial services
3
Finanzdienstleistung
3
Kundenorientierung
3
Kundenservice
3
Kundenzufriedenheit
3
Schweiz
3
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Bruhn, Manfred
Huang, Ming-hui
Rust, Roland T.
Rahman, Zillur
8
Talib, Faisal
7
Dahlgaard-Park, Su Mi
6
Qureshi, M. N.
6
Wirtz, Jochen
6
Gustafsson, Anders
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Brady, Michael K.
4
Calabrese, Armando
4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Kowalkowski, Christian
4
Licht, Georg
4
Moch, Dietmar
4
O'Cass, Aron
4
Rayburn, Steven W.
4
Sharma, Piyush
4
Sousa, Rui
4
Tai, Yang-Fei
4
Ukko, Juhani
4
Witell, Lars
4
Wünderlich, Nancy V.
4
Anderson, Sidney
3
Barnes, Donald C.
3
Basu, Rana
3
Bhola, Prabha
3
Bitner, Mary Jo
3
Bowen, David E.
3
Chi, Nai-Wen
3
Fisk, Raymond P.
3
Frei, Frances X.
3
Gerstner, Eitan
3
Grönroos, Christian
3
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Journal of marketing
1
Journal of service research
1
Journal of service research : JSR
1
Marketing : ZFP ; journal of research and management
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
1
Qualitätscontrolling
1
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ECONIS (ZBW)
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1
Engaged to a robot? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
2
The service transformation process : a research agenda in the customer orientation interface
Bruhn, Manfred
;
Braun, Corina
- In:
Marketing : ZFP ; journal of research and management
38
(
2016
)
1
,
pp. 5-21
Persistent link: https://www.econbiz.de/10011566836
Saved in:
3
The service revolution and the transformation of marketing science
Rust, Roland T.
;
Huang, Ming-hui
- In:
Marketing science : the marketing journal of the …
33
(
2014
)
2
,
pp. 206-221
Persistent link: https://www.econbiz.de/10010358790
Saved in:
4
IT-related service : a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
5
Optimizing service productivity
Rust, Roland T.
;
Huang, Ming-hui
- In:
Journal of marketing
76
(
2012
)
2
,
pp. 47-66
Persistent link: https://www.econbiz.de/10009737491
Saved in:
6
Qualitätscontrolling in Dienstleistungsunternehmen
Bruhn, Manfred
- In:
Qualitätscontrolling
,
(pp. 19-27)
.
2000
Persistent link: https://www.econbiz.de/10001565761
Saved in:
7
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
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