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~person:"Chavez, Roberto"
~person:"Edvardsson, Bo"
~subject:"Customer integration"
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Involving customers in new service development
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Customer and supplier involvement in new service development
Hull, Frank
;
Edvardsson, Bo
;
Storey, Chris
- In:
Involving customers in new service development
,
(pp. 281-312)
.
2006
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