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~person:"Chebat, Jean-Charles"
~person:"Noussair, Charles"
~subject:"Beschwerdemanagement"
~subject:"Bildungsniveau"
~subject:"Consumer behaviour"
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Beschwerdemanagement
Bildungsniveau
Consumer behaviour
Emotion
9
Emotions
9
Experiment
7
emotions
6
Konsumentenverhalten
3
Sanctions
3
behavioral economics
3
choice experiments
3
ecosystem services
3
rationality
3
Appraisal Theory of Emotions
2
Cognition
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Customer satisfaction
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Game theory
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Inward and outward negative emotions
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Kognition
2
Kundenzufriedenheit
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Loyalty
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Public goods
2
Punishment
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Revenge
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Satisfaction
2
Service failure and recovery
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Spieltheorie
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Strafe
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Switching costs
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Zufriedenheit
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facereading
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fear
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Öffentliche Güter
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Ab
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Anlageverhalten
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Behavioral economics
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Beziehungsmarketing
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Chebat, Jean-Charles
Noussair, Charles
Septianto, Felix
9
Prayag, Girish
8
Bagozzi, Richard P.
6
Han, Heesup
6
Mattila, Anna S.
6
Kemp, Elyria
5
Loureiro, Sandra Maria Correia
5
Svensson, Göran
5
Antonetti, Paolo
4
Chang, Yonghwan
4
Herter, Márcia Maurer
4
Lee, Jenny
4
Xie, Chunyan
4
Abikari, Masoome
3
Agrawal, Nidhi
3
Ali, Faizan
3
Amin, Muslim
3
Bui, M̃y
3
Cervera-Taulet, Amparo
3
Chrissikopoulos, Vassilios
3
Cobanoglu, Cihan
3
Flavián Blanco, Carlos
3
Folse, Judith Anne Garretson
3
Hanks, Lydia
3
Kim, Jong-Hyeong
3
Kourouthanassis, Panos E.
3
Ladhari, Riadh
3
Pappas, Ilias O.
3
Phau, Ian
3
Pinto, Diego Costa
3
Qu, Hailin
3
Rajagopal
3
Robson, Karen
3
Song, Hanqun
3
Soscia, Isabella
3
Su, LuJun
3
Svari, Sander
3
Torres, Edwin N.
3
Wei, Wei
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Journal of business research : JBR
2
Journal of economic studies
1
Journal of retailing and consumer services
1
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ECONIS (ZBW)
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Does happiness raise test scores : does fear lower them : experimental evidence
Noussair, Charles
;
Seaback, Kierstin
- In:
Journal of economic studies
50
(
2023
)
8
,
pp. 1637-1646
Persistent link: https://www.econbiz.de/10014428626
Saved in:
2
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
3
Modeling online consumer behavior : preeminence of
emotions
and moderating influences of need for cognition and optimal stimulation level
Richard, Marie-Odile
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 541-553
Persistent link: https://www.econbiz.de/10011435967
Saved in:
4
"It was not that long!" : the effects of the in-store TV screen content and customers
emotions
on consumer waiting perception
Borges, Adilson
;
Herter, Márcia Maurer
;
Chebat, …
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 96-106
Persistent link: https://www.econbiz.de/10010468493
Saved in:
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