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~person:"Cheng, T. C. E."
~person:"McColl-Kennedy, Janet R."
~type_genre:"Article in journal"
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Search: subject:"Dienstleistungssektor"
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Dienstleistungssektor
19
Service industry
19
Dienstleistungsqualität
9
Service quality
9
Beziehungsmarketing
7
Dienstleistung
7
Relationship marketing
7
Services
7
Customer satisfaction
6
Kundenzufriedenheit
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Consumer behaviour
4
Customer service
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Article in journal
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Cheng, T. C. E.
McColl-Kennedy, Janet R.
Gallouj, Fai͏̈z
18
Kowalkowski, Christian
16
Rubalcaba-Bermejo, Luis
16
Witell, Lars
14
Djellal, Faridah
11
Edvardsson, Bo
11
Gebauer, Heiko
11
Gustafsson, Anders
11
Kindström, Daniel
11
Evangelista, Rinaldo
10
O'Cass, Aron
10
Savona, Maria
10
Wirtz, Jochen
10
Cuadrado Roura, Juan R.
9
Raddats, Chris
9
Rahman, Zillur
9
Stare, Metka
9
Williams, Colin C.
9
Wyszkowska-Kuna, Joanna
9
Huang, Ming-Hui
8
Meliciani, Valentina
8
Miles, Ian D.
8
Talib, Faisal
8
Bosch, Gerhard
7
Brady, Michael K.
7
Daniels, Peter W.
7
Fu, Na
7
Jaakkola, Elina
7
Kohtamäki, Marko
7
Maroto Sánchez, Andrés
7
Morikawa, Masayuki
7
Philippe, Jean
7
Río Gómez, Clemente del
7
Schröder, Christoph
7
Sok, Phyra
7
Subramony, Mahesh
7
Wünderlich, Nancy V.
7
Altinay, Levent
6
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International journal of production economics
4
Journal of service management
4
Journal of service research
2
European journal of operational research : EJOR
1
IEEE transactions on engineering management : EM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of operations management
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Journal of service research : JSR
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Psychology & marketing
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ECONIS (ZBW)
19
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1
Offline supplementary service strategies for the online marketplace : third-party service or marketplace service?
Zheng, Zhijun
;
Li, Gang
;
Cheng, T. C. E.
;
Wu, Feng
- In:
Transportation research / E : an international journal
164
(
2022
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013366781
Saved in:
2
Overcoming the service paradox by leveraging organizational design and cultural factors : a combined configuration and contingency approach
Yan, Kaining
;
Cheng, T. C. E.
;
Li, Gang
;
Wei, Zelong
- In:
IEEE transactions on engineering management : EM
68
(
2021
)
2
,
pp. 498-512
Persistent link: https://www.econbiz.de/10012542804
Saved in:
3
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
4
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
5
Continuous improvement competence, employee creativity, and new service development performance : a frontline employee perspective
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
171
(
2016
),
pp. 275-288
Persistent link: https://www.econbiz.de/10011437383
Saved in:
6
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
7
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
8
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
9
Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
Saved in:
10
To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
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