Correia Loureiro, S. M.; Miranda González, F. J. - In: Investigaciones Europeas de Dirección y Economía de … 16 (2010) 2, pp. 27-41
The health service quality has been discussed in several organizations committed with the development of the programs and actions capable to attend the expectations of their patients. The aim of this work is to analyze the relationship among the variables quality, satisfaction, image, trust and...