Freiesleben, Johannes - 2002
component of competitiveness, since customers worldwide increasingly demand that products be of 'perfect' quality and live up to …)
�Quality is fitness for use.� (Juran, 1989, p. 15)
�... the total composite product and service characteristics of marketing …On the Profitability of Technology-Rooted Delivery Quality
DISSERTATION
der Universit�t St. Gallen,
Hochschule f …