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~person:"Edvardsson, Bo"
~person:"Helkkula, Anu"
~person:"Jacob, Frank"
~subject:"Customer integration"
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Search: subject_exact:"Service-Dominant Logic"
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Customer integration
Service-dominant logic
30
Service-Dominant Logic
26
Betriebliche Wertschöpfung
15
Value creation
15
Dienstleistung
10
Kundenintegration
10
Services
10
Customer value
7
Kundenwert
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Beziehungsmarketing
6
Dienstleistungsmarketing
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Relationship marketing
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Resource integration
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Service experience
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Services marketing
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New product development
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Produktentwicklung
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Service‐dominant logic
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service-dominant logic
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Consumer behaviour
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Customer experience
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Institutional economics
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Institutionenökonomik
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Marketing theory
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Service dominant logic
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Edvardsson, Bo
Helkkula, Anu
Jacob, Frank
Hughes, Tim
6
Vargo, Stephen L.
6
Akaka, Melissa Archpru
4
Hilton, Toni
4
Tronvoll, Bård
4
Balaji, M. S.
3
Barrutia, José M.
3
Behnam, Mohsen
3
Blaschke, Michael
3
Echebarria, Carmen
3
Grönroos, Christian
3
Hogg, Johannes
3
Jonas, Julia M.
3
Lappalainen, Inka
3
Lusch, Robert F.
3
Parida, Vinit
3
Ranjan, Kumar Rakesh
3
Read, Stuart
3
Roy, Sanjit
3
Shamim, Amjad
3
Vafeas, Mario
3
Aier, Stephan
2
Albinsson, Pia A.
2
Alexander Joseph Ibnu Wibowo
2
Altinay, Levent
2
Alves, Helena
2
Andreu, Luisa
2
Arıca, Resat
2
Baglieri, Enzo
2
Baker, Bradley J.
2
Barile, Sergio
2
Bonamigo, Andrei
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Bove, Liliana L.
2
Bridson, Kerrie
2
Busser, James A.
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Chan, Eric S. W.
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Chathoth, Prakash K.
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Journal of service management
3
Designing for service : key issues and new directions
1
International journal of quality and service sciences
1
Journal of service research : JSR
1
Marketing : ZFP ; journal of research and management
1
Marketing theory
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ECONIS (ZBW)
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1
Archetypes of service innovation : implications for value cocreation
Helkkula, Anu
;
Kowalkowski, Christian
;
Tronvoll, Bård
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 284-301
Persistent link: https://www.econbiz.de/10011916505
Saved in:
2
Value-in-use : antecedents, dimensions, and consequences
Bruns, Katherina
;
Jacob, Frank
- In:
Marketing : ZFP ; journal of research and management
38
(
2016
)
3
,
pp. 135-149
Persistent link: https://www.econbiz.de/10011566853
Saved in:
3
Breaking free from NSD : design and service beyond new service development
Holmlid, Stefan
;
Wetter Edman, Katarina
;
Edvardsson, Bo
- In:
Designing for service : key issues and new directions
,
(pp. 95-104)
.
2017
Persistent link: https://www.econbiz.de/10011613538
Saved in:
4
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
5
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
6
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
7
Institutional logics matter when coordinating resource integration
Edvardsson, Bo
;
Kleinaltenkamp, Michael
;
Tronvoll, Bård
; …
- In:
Marketing theory
14
(
2014
)
3
,
pp. 291-309
Persistent link: https://www.econbiz.de/10010461912
Saved in:
8
Why is service-dominant logic based service system better?
Edvardsson, Bo
;
Ng, Gloria
;
Min, Choo Zhi
;
Firth, Robert
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 171-190
Persistent link: https://www.econbiz.de/10009768459
Saved in:
9
Practices and experiences : challenges and opportunities for value research
Helkkula, Anu
;
Kelleher, Carol
;
Pihlström, Minna
- In:
Journal of service management
23
(
2012
)
4
,
pp. 554-570
Persistent link: https://www.econbiz.de/10009619534
Saved in:
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