-- 1.1. Articulation of Chapter 1 -- 1.2. Knowledge management -- 1.3. A reference framework for a knowledge-based KM -- 1 ….3.1. Knowledge-based KM -- 1.4. The virtuous cycle of knowledge -- 1.4.1. Step 1: analysis of a knowledge capital and development of … a KM plan -- 1.4.2. Step 2: organization of knowledge resources -- 1.4.3. Step 3: implementation of KM processes -- 1 …