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~person:"Hsieh, J. J. Po-An"
~subject:"Dienstleistungsqualität"
~type_genre:"Fallstudie"
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Dienstleistungsqualität
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Hsieh, J. J. Po-An
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Management information systems : mis quarterly
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Impact of user satisfaction with mandated CRM use on employee service quality
Hsieh, J. J. Po-An
;
Rai, Arun
;
Petter, Stacie
;
Zhang, Ting
- In:
Management information systems : mis quarterly
36
(
2012
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10009680791
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