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~person:"Johnson, Dana M."
~subject:"Beziehungsmarketing"
~subject:"Krankenhaus"
~subject:"United States"
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Search: subject:"Qualitätsmanagement"
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Beziehungsmarketing
Krankenhaus
United States
Dienstleistungsqualität
5
Quality management
5
Qualitätsmanagement
5
Service quality
5
Gesundheitsversorgung
4
Health care
4
Hospital
4
Patienten
4
Patients
4
Gesundheitswesen
3
Health care system
3
Healthcare quality
3
Customer satisfaction
2
Kundenzufriedenheit
2
Time
2
Zeit
2
medical clinics
2
ordinal logistic regression
2
patient experience
2
waiting time
2
Factor analysis
1
Faktorenanalyse
1
Higher education institution
1
Hochschule
1
Multi-year case study
1
Patient satisfaction
1
Satisfaction
1
Structural equation model
1
Strukturgleichungsmodell
1
Studium
1
USA
1
University education
1
Zufriedenheit
1
factor analysis
1
healthcare service quality
1
patient satisfaction
1
structural equation modeling
1
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Johnson, Dana M.
Bruhn, Manfred
15
McFadden, Kathleen L.
12
Gowen, Charles, III.
9
Fredendall, Lawrence D.
8
Antony, Jiju
7
Cudney, Elizabeth A.
7
Dietrich, Martin
7
Furterer, Sandra L.
7
Smith, Alan D.
7
Töpfer, Armin
7
Vinyard, John
7
Bhat, Shreeranga
5
Chakraborty, Subhajit
5
Hellmann, Wolfgang
5
Kaynak, Hale
5
Prybutok, Victor R.
5
Siciliani, Luigi
5
Tucker, Anita L.
5
Anh Chi Phan
4
Chakravorty, Satya S.
4
Devadasan, S. R.
4
Dwivedi, Yogesh Kumar
4
Edgeman, Rick
4
Etienne, Michèle
4
Evans, James R.
4
Gijo, E. V.
4
Gorschlüter, Petra
4
Graban, Mark
4
Gremyr, Ida
4
He, Zhen
4
Helmig, Bernd
4
Herrmann, Andreas
4
Kumar, Vinod
4
Lee, Jung Young
4
Löber, Nils
4
Matsui, Yoshiki
4
McAlearney, Ann Scheck
4
Offermanns, Guido
4
Payne, Adrian
4
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Quality management journal : QMJ
3
International journal of quality & reliability management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
5
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1
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10012309045
Saved in:
2
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10011976310
Saved in:
3
Perceptions of care quality and the effect on patient satisfaction
Johnson, Dana M.
;
Russell, Roberta S.
;
White, Sheneeta W.
- In:
International journal of quality & reliability management
33
(
2016
)
8
,
pp. 1202-1229
Persistent link: https://www.econbiz.de/10011606598
Saved in:
4
SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
5
Service quality in higher education
Quinn, Anita
;
Lemay, Gina
;
Larsen, Peter
;
Johnson, Dana M.
- In:
Total quality management & business excellence : an …
20
(
2009
)
1/2
,
pp. 139-152
Persistent link: https://www.econbiz.de/10003859016
Saved in:
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