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~person:"Karahanna, Elena"
~person:"Kim, Yen-soon"
~subject:"Hotel industry"
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Hotel industry
Hotellerie
3
Kundenbindungsprogramm
3
Loyalty program
3
Beziehungsmarketing
2
Consumer behaviour
2
Konsumentenverhalten
2
Relationship marketing
2
Switching behaviour
2
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2
Customer satisfaction
1
Digital platform
1
Digitale Plattform
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Kundenzufriedenheit
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Online booking system
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Online-Buchungssystem
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USA
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United States
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commitment
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hotel selection factors
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loyalty
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reward programs
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switching costs
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Karahanna, Elena
Kim, Yen-soon
Tanford, Sarah
6
Raab, Carola
4
Berezan, Orie
3
Hu, Clark
2
Im, Holly Hyunjung
2
Lee, Jin-soo
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Xiong, Lina
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Anderson, Chris K.
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Artal Tur, Andrés
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Back, Ki-Joon
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Baloglu, Seyhmus
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Chen, Chih-Chien
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Chen, Chih-chien
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Chen, Po-tsang
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Chen, Yong
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Correia, Antónia
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Cui, Yuanyuan
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Duque, João
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Jarossová, Malgorzata Agnieszka
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Joshi, Yatish
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Järvi, Henna
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Khan, Imran
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Kim, Jungkeun
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of organizational computing and electronic commerce
1
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ECONIS (ZBW)
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A model of hotel defection at the purchasing stage
Tanford, Sarah
;
Raab, Carola
;
Kim, Yen-soon
- In:
Journal of hospitality marketing & management
22
(
2013
)
7/8
,
pp. 805-831
Persistent link: https://www.econbiz.de/10010241569
Saved in:
2
A theoretical framework for consumer e-satisfaction and site stickiness : an evaluation in the context of online hotel reservations
Polites, Greta L.
;
Williams, Clay K.
;
Karahanna, Elena
; …
- In:
Journal of organizational computing and electronic commerce
22
(
2012
)
1
,
pp. 1-37
Persistent link: https://www.econbiz.de/10009513864
Saved in:
3
The influence of reward program membership and commitment on hotel loyalty
Tanford, Sarah
;
Raab, Carola
;
Kim, Yen-soon
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
3
,
pp. 279-307
Persistent link: https://www.econbiz.de/10009272016
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