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~person:"Kenning, Peter"
~person:"Martínez-Ruiz, María Pilar"
~source:"econis"
~subject:"Customer satisfaction"
~subject:"Theorie"
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Kenning, Peter
Martínez-Ruiz, María Pilar
Möser, Anke
8
Ellickson, Paul B.
6
Hamilton, Stephen F.
6
Herrmann, Roland
6
Richards, Timothy J.
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Customer Relationship Management im Handel : Strategien, Konzepte, Erfahrungen
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Journal of retailing and consumer services
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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The effects of the current economic situation on customer satisfaction and retail patronage behaviour
Martínez-Ruiz, María Pilar
;
Jiménez-Zarco, Ana Isabel
; …
- In:
Total quality management & business excellence : an …
23
(
2012
)
11
,
pp. 1207-1225
Persistent link: https://www.econbiz.de/10009687551
Saved in:
2
Customer satisfaction's key factors in Spanish grocery stores : evidence from hypermarkets and supermarkets
Martínez-Ruiz, María Pilar
;
Jiménez-Zarco, Ana Isabel
; …
- In:
Journal of retailing and consumer services
17
(
2010
)
4
,
pp. 278-285
Persistent link: https://www.econbiz.de/10003989688
Saved in:
3
Customer Trust Management : ein Beitrag zum Vertrauensmanagement im Lebensmitteleinzelhandel
Kenning, Peter
-
2002
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001707545
Saved in:
4
Aufbau langfristiger Kundenbeziehungen im Handel
Kenning, Peter
- In:
Customer Relationship Management im Handel : …
,
(pp. 85-102)
.
2002
Persistent link: https://www.econbiz.de/10001673750
Saved in:
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