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~person:"Shahin, Arash"
~subject:"Performance-Messung"
~subject:"Quality management"
~subject:"quality assurance"
~type:"article"
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Performance-Messung
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Performance measurement
12
Qualitätsmanagement
11
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Kundenzufriedenheit
10
Dienstleistungsqualität
9
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Messung
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Shahin, Arash
Ukko, Juhani
26
Saunila, Minna
22
Gunasekaran, Angappa
21
Jääskeläinen, Aki
20
Abdel-Maksoud, Ahmed
19
Pekkola, Sanna
19
Sarkis, Joseph
17
Liang, Liang
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Eling, Martin
15
Gleich, Ronald
15
Shirouyehzad, Hadi
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Zhu, Joe
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14
Ensslin, Sandra Rolim
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Hofmann, Christian
14
Assaf, A. Georges
13
Kweh, Qian Long
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Lu, Wen-Min
13
Garengo, Patrizia
12
Lima, Edson Pinheiro de
12
Saen, Reza Farzipoor
12
Schaltegger, Stefan
12
Svensson, Göran
12
Laihonen, Harri
11
Lueg, Rainer
11
Ruiz, José L.
11
Siluk, Julio Cezar Mairesse
11
Sirvent, Inmaculada
11
Taticchi, Paolo
11
Yasin, Mahmoud M.
11
Joo, Seong-Jong
10
Kumar, V.
10
Searcy, Cory
10
Tone, Kaoru
10
Ahuja, Inderpreet Singh
9
Elbanna, Said
9
Ensslin, Leonardo
9
Hoque, Zahirul
9
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International journal of productivity and quality management : IJPQM
5
International journal of services and operations management
2
Benchmarking : an international journal
1
Intelligent systems in accounting finance and management : international journal
1
International journal of business excellence
1
International journal of process management and benchmarking : IJPMB
1
International journal of quality & reliability management
1
International journal of services and operations management : IJSOM
1
The international journal of productivity and performance management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
15
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1
Assessing sustainable tourism development through service supply chain process maturity and service quality model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
2
Prioritizing the economic indicators of SSC : an integrative QFD approach of performance prism and BSC
Goharshenasan, Ali
;
Aboumasoudi, Abbas Sheikh
;
Shahin, Arash
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 522-550
Persistent link: https://www.econbiz.de/10013040882
Saved in:
3
Selecting maintenance strategy and policy based on key performance indicators using TOPSIS technique : with a case study in the steel industry
Shahin, Arash
;
Aminsabouri, Nahid
;
Kianfar, Kamran
- In:
International journal of services and operations …
40
(
2021
)
3
,
pp. 305-323
Persistent link: https://www.econbiz.de/10012800767
Saved in:
4
Hybrid performance evaluation of sustainable service and manufacturing supply chain management : an integrated approach of fuzzy dematel and fuzzy inference system
Pourjavad, Ehsan
;
Shahin, Arash
- In:
Intelligent systems in accounting finance and …
25
(
2018
)
3
,
pp. 134-147
Persistent link: https://www.econbiz.de/10012035523
Saved in:
5
Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash
;
Zolfaghari, Samira
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
Saved in:
6
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
7
Prioritisation of quality management principles based on critical success factors of TQM using integrated approach of MCDM and IPA : the case of Marjan Tile Company
Goharshenasan, Ali
;
Shahin, Arash
- In:
International journal of productivity and quality …
21
(
2017
)
1
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011748584
Saved in:
8
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
9
Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance : performance analysis ; the ca...
Goharshenasan, Ali
;
Shahin, Arash
;
Esmaelian, Majid
- In:
International journal of productivity and quality …
18
(
2016
)
1
,
pp. 116-134
Persistent link: https://www.econbiz.de/10011577593
Saved in:
10
Benchmarking of organisation's manager performance applying with AE3Q
Rabbanimehr, Maedeh
;
Shahin, Arash
- In:
International journal of business excellence
7
(
2014
)
6
,
pp. 700-723
Persistent link: https://www.econbiz.de/10011297057
Saved in:
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