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~person:"Sweis, Rateb J."
~person:"Tucker, Anita L."
~subject:"Experiment"
~subject:"Krankenhaus"
~subject:"soft practices"
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Search: subject:"Qualitätsmanagement"
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Experiment
Krankenhaus
soft practices
Quality management
21
Qualitätsmanagement
21
Jordan
11
Jordanien
11
Hospital
9
Dienstleistungsqualität
8
Service quality
8
Firm performance
7
Gesundheitswesen
7
Health care system
7
Unternehmenserfolg
7
total quality management
7
Gesundheitsversorgung
5
Health care
5
TQM
5
organisational performance
3
Benchmarking
2
Führungsstil
2
INGOs
2
Industrie
2
Knowledge management
2
Leadership style
2
Manufacturing industries
2
Project management
2
Projektmanagement
2
SERVQUAL
2
Standardisierung
2
Standardization
2
Wissensmanagement
2
hard practices
2
health sector
2
healthcare
2
hospitals
2
performance
2
quality improvement
2
quality management
2
service quality
2
Accountability
1
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Article
9
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9
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English
11
Author
All
Sweis, Rateb J.
Tucker, Anita L.
McFadden, Kathleen L.
10
Gowen, Charles, III.
8
Antony, Jiju
6
Dietrich, Martin
6
Bhat, Shreeranga
5
Hellmann, Wolfgang
5
Cudney, Elizabeth A.
4
Etienne, Michèle
4
Fredendall, Lawrence D.
4
Gijo, E. V.
4
Gorschlüter, Petra
4
Graban, Mark
4
He, Zhen
4
Helmig, Bernd
4
Johnson, Dana M.
4
Lee, Jung Young
4
Löber, Nils
4
Offermanns, Guido
4
Prybutok, Victor R.
4
Russell, Roberta S.
4
Schmutte, Andre M.
4
Siciliani, Luigi
4
Wagner, Karin
4
Chakraborty, Subhajit
3
Chandrasekaran, Aravind
3
Eiff, Wilfried von
3
Ferrand, Yann B.
3
Fitzgerald, Gerard
3
Gravelle, Hugh
3
Gremyr, Ida
3
Haeske-Seeberg, Heidemarie
3
Hopp, Wallace J.
3
Jnanesh, N. A.
3
Kaynak, Hale
3
Latzke, Markus
3
Lauterbach, Karl
3
Li, Jun
3
Mansky, Thomas
3
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Published in...
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International journal of productivity and quality management : IJPQM
3
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Working papers / Harvard Business School, Division of Research
2
International journal of business excellence
1
International journal of business innovation and research
1
International journal of management concepts and philosophy : IJMCP
1
Production and operations management : an international journal of the Production and Operations Management Society
1
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ECONIS (ZBW)
11
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1
Linking soft and hard total quality management practices : evidence from Jordan
Saleh, Rawan Ali
;
Sweis, Rateb J.
;
Saleh, Firas I. Mahmoud
- In:
International journal of business excellence
14
(
2018
)
1
,
pp. 49-86
Persistent link: https://www.econbiz.de/10011954093
Saved in:
2
The impact of conformance and experiential quality on healthcare cost and clinical performance
Senot, Claire
;
Chandrasekaran, Aravind
;
Ward, Peter T.
; …
-
2013
Persistent link: https://www.econbiz.de/10010188436
Saved in:
3
The relationships between soft/hard total quality management practices and operational performance in Jordanian manufacturing organisations
Saleh, Rawan A.
;
Sweis, Rateb J.
- In:
International journal of management concepts and …
10
(
2017
)
4
,
pp. 345-377
Persistent link: https://www.econbiz.de/10011857758
Saved in:
4
The assessment of service quality in private hospitals in Amman area using the gap approach
Khraisat, Alaa
;
Sweis, Rateb J.
;
Saleh, Rawan
;
Suifan, …
- In:
International journal of productivity and quality …
22
(
2017
)
3
,
pp. 281-308
Persistent link: https://www.econbiz.de/10011861155
Saved in:
5
The impact of combining conformance and experiential quality on hospitals’ readmissions and cost performance
Senot, Claire
;
Chandrasekaran, Aravind
;
Ward, Peter T.
; …
- In:
Management science : journal of the Institute for …
62
(
2016
)
3
,
pp. 829-848
Persistent link: https://www.econbiz.de/10011453574
Saved in:
6
The impact of workaround difficulty on frontline employees’ response to operational failures : a laboratory experiment on medication administration
Tucker, Anita L.
- In:
Management science : journal of the Institute for …
62
(
2016
)
4
,
pp. 1124-1144
Persistent link: https://www.econbiz.de/10011470674
Saved in:
7
Investigating the relationship between knowledge sharing and service quality in private hospitals in Jordan
Dammaj, Alaa
;
Alawneh, Afnan
;
Hammad, Ayman Abu
;
Sweis, …
- In:
International journal of productivity and quality …
17
(
2016
)
4
,
pp. 437-455
Persistent link: https://www.econbiz.de/10011588117
Saved in:
8
The relationship between total quality management practices and organisational performance at Jordanian hospitals
Sweis, Rateb J.
;
Al Ahmad, Khalid M. A.
;
Al-Dweik, Ghadeer
- In:
International journal of business innovation and research
10
(
2016
)
4
,
pp. 519-542
Persistent link: https://www.econbiz.de/10011646561
Saved in:
9
The effectiveness of management-by-walking-around : a randomized field study
Tucker, Anita L.
;
Singer, Sara J.
- In:
Production and operations management : an international …
24
(
2015
)
2
,
pp. 253-271
Persistent link: https://www.econbiz.de/10010528689
Saved in:
10
Going through the motions : an empirical test of management involvement in process improvement
Tucker, Anita L.
;
Singer, Sara J.
-
2009
Persistent link: https://www.econbiz.de/10003931412
Saved in:
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